AI CX Experience Designer: Build AI Workflows & Prototypes

Salt; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Salt is seeking a curious, hands-on AI & CX Experience Designer to work across client projects and the CX practice, using AI to rethink how we understand customers and design experiences. The role sits at the intersection of AI, customer experience, research and design, delivering AI-enabled research workflows, data-driven insights, and future-state journeys.

The role requires building AI workflows, prototyping rapidly, and collaborating with a team to turn CX priorities into tangible,

Qualifications

• Hands-on experience building AI workflows for teams or businesses.
• Deep, hands-on experience with Claude and Gemini, and understanding of model behaviours.
• Examples of workflows you’ve created with clear contributions, testing and outcomes.
• Genuine curiosity for AI and love of experimenting with new tools and approaches.
• Systems thinking and ability to design repeatable frameworks.
• Understanding of customer experience, service design, research or human-centred design.
• Awareness of AI search and discovery (AEO).

Responsibilities

• Build reusable AI workflows and agents across research, strategy, experience design and prototyping.
• Turn CX priorities into working workflows, automations and prototypes, connecting tools and testing outputs.
• Turn customer data and research into insight, spotting patterns and new experience opportunities.
• Create and evolve CX outputs with AI, from journeys and blueprints to concepts, wireframes and future-state experiences.
• Rapidly prototype new experiences, turning ideas into tangible, client-ready journeys, services and interactions.
• Design for both human and AI behaviour, shaping how people and AI discover, interpret and interact with experiences.
• Experiment with emerging AI tools and techniques, turning what works into practical approaches teams and clients can reuse.
• Share learnings and help teams adopt new ways of working.

Skills

AI workflows

Claude & Gemini

Showcase workflows

Curiosity about AI

Systems thinking

CX / Service design

AI search & discovery

Tools

Claude

Gemini

Job description

Salt is seeking a curious, hands-on AI & CX Experience Designer to work across client projects and the CX practice, using AI to rethink how we understand customers and design experiences. The role sits at the intersection of AI, customer experience, research and design, delivering AI-enabled research workflows, data-driven insights, and future-state journeys.

The role requires building AI workflows, prototyping rapidly, and collaborating with a team to turn CX priorities into tangible,