AI Conversational Designer

JR United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global investment manager urgently seeks an AI Conversation Designer for a 12-month contract. The role involves leading a project to develop an AI Chatbot aimed at improving customer satisfaction and bridging complex financial information. This position requires experience in chatbot design, natural language processing, and UX design, ideally in a regulated industry. Candidates passionate about AI and customer interaction are encouraged to apply.

Qualifications

• Experience designing and delivering AI-driven Chatbots.
• Expertise in NLP, Prompt Design, and LLMs.
• Strong background in content writing/design.

Responsibilities

• Lead the project for crafting a new AI Chatbot.
• Select technology and influence design choices.
• Collaborate with UX Designers to enhance user experience.

Skills

AI-driven Chatbots

Natural Language Processing

Conversational Design

Content Design

User Experience Design

Tools

Genesys

IBM Watson

ChatGPT

Figma

Sketch

Job description

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AI Conversation Designer – Conversation Design, Genesys, ChatGPT, Watson, Einstein, LLMs, NLP, Conversational AI, User Insights, Content Design – Contract role - 12 months - Up to £600 per day PAYE - London or Manchester

An AI Conversation Designer is urgently sought after by a global Investment Manager to lead a greenfield project to craft and build a new AI Chatbot to be utilised across all digital channels within their retail investment business, replacing a traditional Chatbot that no longer meets business needs.

The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will help advise & guide customers in their investment activity.

Your role will be to lead on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design.

Whilst you will be the primary Conversational Designer, you will be supported by a team of in-house UX Designers.

To be successful, you will demonstrate:

• Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT
• Expertise in areas including Natural Language Processing, Prompt Design and Large Language Models (LLMS) to craft responsive, AI-driven conversational flows
• A strong background in content writing/design with the ability to translate complex jargon and topics into easily accessible and digestible information for users
• Strong UX Design skills with experience in Figma, Sketch etc., able to design user-centred experiences and products
• Experience within Financial Services is desired however they are open to a background in any large, regulated industry

If you are passionate about using AI to improve and enhance customer experience and satisfaction and have previously delivered conversational chatbots, then please do apply!