AI Adoption & Change Management Lead

ITC Infotech; Greater London; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

ITC Infotech is seeking an experienced change and adoption specialist to advise executives and drive AI adoption, governance, and value realization across the enterprise. The role focuses on prioritizing high-value audiences and use cases, building capability, removing barriers to usage, and turning adoption into measurable business outcomes.

The senior individual contributor will lead activation, enablement, and cross-functional mobilization with stakeholder groups across technology, learning,

Qualifikationen

• 7–10+ years leading enterprise adoption, product enablement, or digital transformation.
• Experience scaling new technologies globally.
• Strong executive influencing and stakeholder management.
• Ability to translate AI capabilities into practical workflows and learning.

Aufgaben

• Impact the enterprise AI adoption roadmap, target audiences, priority use cases, goals, and value measures.
• Advise executives on adoption barriers, investments, trade-offs, and actions needed to accelerate responsible usage.
• Lead audience segmentation, adoption journeys, campaigns, communities, and role-based learning.
• Translate AI capabilities into practical workflow guidance, demonstrations, toolkits, and reinforcement.

Kenntnisse

Adoption leadership

User enablement

Program management

Executive influence

Analytics & scale

Change management

Jobbeschreibung

We are seeking an experienced candidate for a range of change management and adoption efforts. Some will be tied to AI adoption, others will be more traditional organizational change or project initiative support. This senior individual contributor will advise executives, prioritize high-value audiences and use cases, build capability, remove barriers to usage, and translate our efforts into sustained adoption and measurable business value.

Key Responsibilities

Enterprise AI Adoption & Value Realization

• Impact the enterprise AI adoption roadmap, target audiences, priority use cases, goals, and value measures
• Advise executives on adoption barriers, investments, trade-offs, and actions needed to accelerate responsible usage
• Develop content to enhance adoption and learning for employees and teams.

2. User Activation & Enablement

• Lead audience segmentation, adoption journeys, campaigns, communities, and role-based learning
• Translate AI capabilities into practical workflow guidance, demonstrations, toolkits, and reinforcement
• Execute expected change management planning for both small and large Digital Workplace programs and projects
• Use behavioral and usage data to identify friction, test interventions, and scale successful approaches

4. Governance & Cross-Functional Mobilization

• Mobilize product, technology, business, learning, communications, HR, risk, legal, and compliance partners around shared adoption outcomes
• Provide executive reporting that connects activation, sustained usage, responsible adoption, and business impact

Core Competencies & Skills

• Adoption Leadership: Prioritize audiences and use cases; mobilize stakeholders around measurable outcomes
• User Enablement: Design practical activation, learning, community, and workflow experiences
• Program and project management expertise: Ensure adherence to best practices consistently
• Executive Influence: Align leaders around barriers, investments, responsible use, and value
• Analytics & Scale: Measure adoption, refine interventions, and scale successful practices globally
• Minimum 7–10 years leading enterprise adoption, product enablement, digital transformation, learning, or employee engagement, including scaling new technologies