Agent Force and Data Cloud Specialist

Tata Consultancy Services; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Agent Force and Data Cloud Specialist to lead AI-driven transformation projects. This role offers the opportunity to work closely with clients, tailoring solutions to their unique needs while driving measurable outcomes. You will leverage advanced analytics to uncover trends and optimize performance, all while fostering long-term partnerships. Join a purpose-led company that values innovation and collaboration, and make a meaningful impact in the world of technology and business transformation. This is your chance to thrive in a fast-paced environment and lead exciting projects that truly matter.

Benefits

Pension

Health Care

Life Assurance

Laptop

Phone

Access to Training Resources

Discounts within Tata Network

Health & Wellness Initiatives

Sports Events

Sponsorship of London Marathon

Qualifications

• Experience in consulting, business transformation, or AI technology roles.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Collaborate with clients to understand business goals and challenges.
• Design AI-driven strategies to enhance sales and customer engagement.

Skills

Consulting

Business Transformation

AI Technology Implementation

Analytical Skills

Problem-Solving

Strategic Thinking

Communication Skills

Stakeholder Management

Education

Bachelor's or Master's degree in Business

Bachelor's or Master's degree in Computer Science

Bachelor's or Master's degree in Engineering

Tools

Salesforce Agentforce

AI Platforms

Data Cloud

Snowflake

CRM Platforms

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with [e-mail] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role:

Agent Force and Data Cloud Specialist

Job Type:

Permanent

Location:

London

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Gain access to endless learning opportunities.
• Lead a team and their technical growth.
• Collaborate with customers and stakeholders.

Ready to utilize your knowledge of Agent force? We have an exciting role for you as an Agent force and Data Cloud Specialist!

The Role

As an Agent force and Data Cloud Specialist, you will be a dynamic Senior Architect/Advisor leading AI-driven transformation projects. You will also work closely with clients to tailor Agentforce to their unique business needs. This role combines strategic consulting, technical expertise to deliver measurable outcomes for our clients.

Key Responsibilities

• Collaborating with clients to understand business goals, challenges, and operational processes.
• Designing AI-driven strategies to improve sales performance, customer engagement, and productivity using Agentforce.
• Leading the configuration and customization of Agentforce to meet client requirements.
• Serve as the point of contact for client leadership teams, fostering trust and long-term partnerships.
• Conducting workshops, training, and presentations to drive user adoption and change management.
• Leverage analytics to uncover performance trends, recommend optimizations, and demonstrate ROI.
• Stay up to date on AI advancements to advise clients on emerging opportunities.

Your Profile

Key skills/knowledge/experience:

• Bachelor’s or Master’s degree in business, Computer Science, Engineering, or related field.
• Experience in consulting, business transformation, or AI, technology implementation roles.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in fast-paced environments and manage multiple projects simultaneously.
• Experience in Salesforce Agentforce, AI platforms, data cloud, Snowflake etc.
• Experience with CRM platforms and AI technologies.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

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