Aftersales Service Advisor – Prestige Brand

Marshall Motor Group; Lincoln; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Life insurance & pension

Staff discounts

Exclusive perks platform

Referral bonuses

Job summary

Marshall Motor Group in Lincoln is hiring a Customer Service Representative to be the voice of a prestige brand in our Aftersales Contact Centre. You’ll handle inbound bookings for servicing, MOT and repairs with professionalism and care.

This full-time role offers 40 hours per week, Monday to Friday, with a basic salary of £26,509 and OTE up to £28,000. You’ll benefit from 25 days’ annual leave, life assurance and a contributory pension, plus exclusive staff perks and discounts.

Qualifications

• Previous customer service experience.
• Confident communicator with a personable approach.
• Ability to work to targets and meet quality standards.
• Good listening and influencing skills.
• Comfort with using multiple databases.

Responsibilities

• Handle inbound service, MOT and repair bookings.
• Make outbound calls to check servicing needs.
• Deliver a seamless customer journey to build loyalty.

Skills

Customer service

Communication

Listening skills

Systems literacy

Job description

Marshall Motor Group in Lincoln is hiring a Customer Service Representative to be the voice of a prestige brand in our Aftersales Contact Centre. You’ll handle inbound bookings for servicing, MOT and repairs with professionalism and care.

This full-time role offers 40 hours per week, Monday to Friday, with a basic salary of £26,509 and OTE up to £28,000. You’ll benefit from 25 days’ annual leave, life assurance and a contributory pension, plus exclusive staff perks and discounts.