Aftersales consultant

CM recruitment; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

CM Recruitment is seeking an Aftersales Customer Services Agent for a well known travel company based in North London. The role requires travel industry experience, ideally with GDS knowledge, and involves handling calls and emails post-reservation in a busy team.

Responsibilities include amending reservations, processing ETAs, and providing high-quality customer care. One in three Saturdays apply, with a day off during the week.

Qualifications

• Travel industry experience in sales, customer service or administration is required.
• GDS training is preferred; Galileo experience is a plus.

Responsibilities

• Answer calls courteously and professionally to set standards.
• Handle telephone and email queries post-reservation and general requests.
• Amend or cancel reservations (dates, routes, names, refunds, seats/meals).
• Modify hotel, car hire and transfer bookings.
• Process ETAs, APIs, and Mobility Forms within set timeframes.
• Meet targets and maintain high customer care standards.
• Use computer applications including GDS, Outlook, and Excel.

Skills

GDS knowledge

Travel industry experience

Customer service

Tools

GDS Galileo

Job description

Aftersales customer services agent

Required for this well known travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,0000 + up to £5,000 comm and benefits.

Aftersales customer service agents duties

• To answer all calls in a courteous and professional manner within the departmental standards.
• To deal with all telephone and email queries post reservation and general queries.
• To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests
• To amend hotel, car hire and transfer reservations
• To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes
• To work to set targets and ensure efficient customer care handling.
• Ability to make decisions in a pressurised environment.
• Computer Literate – to be able to use a variety of applications
• GDS(galileo),Outlook and possibly word/excel.

Aftersales customer service agents skills required

• Travel industry experience is a must with in a sales , customer service or administration team.
• Ideally GDS trained, galileo would be a major advantage

Additional information

• One in three Saturdays with a day off during the week