Aftersales & Complaints Specialist

Faith Recruitment; Aldershot; On-site; GBP 24,000 - 30,000; Full time

Job summary

A family-owned organization in Aldershot seeks an Aftersales Executive to manage customer complaints and deliver exceptional service. Ideal candidates will have experience in a customer service role, strong communication skills, and a detail-oriented approach. This position offers the opportunity to contribute to a supportive and ambitious team environment, ensuring high standards and effective complaint resolution.

Qualifications

• Previous experience handling complaints within a customer service environment is essential.
• Detail-driven individual thriving in a fast-paced environment.
• Proactive and motivated to deliver outstanding results.

Responsibilities

• Answer incoming telephone calls in a professional manner.
• Provide tailored advice and resolve customer complaints.
• Liaise with customers to gather accurate information and assistance.
• Manage internal and external email correspondence.
• Organise credit notes and customer refunds.

Skills

Complaints handling experience

Communication skills

Organisational skills

Experience in product based environment

Sage 200 experience

Job description

A family-owned organization in Aldershot seeks an Aftersales Executive to manage customer complaints and deliver exceptional service. Ideal candidates will have experience in a customer service role, strong communication skills, and a detail-oriented approach. This position offers the opportunity to contribute to a supportive and ambitious team environment, ensuring high standards and effective complaint resolution.