Aftersales and Quality Control Administrator

Pineapple Contracts; Aylesford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a detail-oriented Aftersales and Quality Control Administrator to enhance customer satisfaction and product excellence. In this pivotal role, you will manage warranty claims, assist in quality control, and ensure that products meet the highest standards. This position offers a unique opportunity to work in a collaborative environment focused on innovative furniture solutions while contributing to sustainability initiatives. Join a family-run global business that values teamwork and commitment, and be part of a team that celebrates its achievements with fun events and a supportive workplace culture.

Benefits

Competitive pay and pension scheme

Healthcare Cash Plan

23 days annual leave plus bank holidays

Workplace nursery scheme

Team socials and parties

Employee referral bonus scheme

Company volunteering days

High-quality office environment

Free onsite parking

Qualifications

• Experience in the furniture industry and upholstery is preferred.
• Proven administrative support and customer service skills.

Responsibilities

• Manage customer warranty claims and repairs efficiently.
• Inspect products and manage quality control processes.

Skills

Administrative Support

Customer Service

Microsoft Office (Outlook, Excel)

Organizational Skills

Communication Skills

Job description

Job Title: Aftersales and Quality Control Administration

Location: Aylesford, Kent

Working Hours: 8am - 4.30pm, Office based

We are seeking a dedicated and detail-oriented UK and International Aftersales and Quality Control Administrator to manage the end-to-end process of customer warranty claims and repairs. In this key role, you will support our aftersales operations and assist in quality control to ensure our products meet the highest standards. This is an exciting opportunity to contribute to customer satisfaction and product excellence globally.

Key Responsibilities

1. Aftersales Support
   • Handle incoming enquiries and obtain details from customers regarding warranty claims/repairs.
   • Maintain orders using our Operating Management System.
   • Liaise with sales teams across all international offices.
   • Coordinate with relevant teams for product collection and delivery.
   • Plan works and ensure ordering of additional consumables like fabric.
   • Provide weekly reports on scheduled and completed work.
   • Address recurring issues with suppliers and implement preventative measures.
2. Quality Control
   • Inspect pallets and products, record issues and defects.
   • Manage rejected items within the warehouse.
   • Collaborate with suppliers on product feedback.
   • Support health and safety initiatives with the Quality Control and Compliance Manager.
   • Record, investigate, and resolve internal process gaps.
   • Occasional international travel to suppliers for product review.
   • Perform additional tasks as required.

Requirements

• Experience in the furniture industry and upholstery is preferred but not essential.
• Proven administrative support and customer service skills.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Good organizational skills.
• Willingness and ability to perform physical tasks; manual handling training provided.
• Confident, proactive, approachable, and adaptable.
• Practical, commercially minded, and analytical with attention to detail.
• Excellent communication skills, both written and verbal.
• Alignment with company values: teamwork, commitment, ownership, positivity, responsiveness.

Why Work for Us

Pineapple is a leader in innovative furniture solutions for challenging environments. Founded in 1975, it is a family-run global business with headquarters in Kent and offices in France, Germany, and the USA. We focus on mindful design, quality, innovation, sustainability, and exceptional customer care.

Benefits

• Recognition as one of The Sunday Times Best Places to Work 2024
• Competitive pay and pension scheme
• Healthcare Cash Plan
• 23 days annual leave plus UK bank holidays and an extra day for your birthday
• Workplace nursery scheme
• Tree planting in the UK and abroad for new starters
• Sustainability initiatives
• Team socials, summer and Christmas parties, pizza Fridays, snacks
• Employee referral bonus scheme
• Company volunteering days
• High-quality office environment and free onsite parking

We are an equal opportunities employer and welcome all qualified applicants. Agencies, thank you for your support.