Aftersales and Quality Control Administrator

Pineapple Furniture; Aylesford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Aftersales and Quality Control Administrator to enhance customer satisfaction and ensure product excellence. This role involves managing warranty claims, conducting quality inspections, and collaborating with various teams to uphold high standards. Join a family-run company recognized for its innovative furniture solutions and commitment to quality and sustainability. With a supportive atmosphere and focus on employee well-being, this position offers a unique opportunity to contribute to a thriving team while enjoying a range of benefits.

Benefits

Competitive salary and pension scheme

Healthcare Cash Plan

23 days annual leave plus UK bank holidays

Workplace nursery scheme

Employee referral bonuses

Company volunteering days

High-quality office environment

Free onsite parking

Team socials and events

Tree planting for new starters

Qualifications

• Experience in the furniture industry preferred but not essential.
• Proven track record of delivering exceptional administrative support.

Responsibilities

• Handle warranty claims and maintain orders using the Operating Management System.
• Conduct physical inspections of products and liaise with suppliers.

Skills

Administrative Support

Customer Service

Microsoft Outlook

Microsoft Excel

Organizational Skills

Communication Skills

Job description

JOB TITLE:

Aftersales and Quality Control Administration

LOCATION:

Aylesford, Kent

WORKING HOURS:

8am - 4.30pm, Office based

We are seeking a dedicated and detail-oriented UK and International Aftersales and Quality Control Administrator to manage the end-to-end process of customer warranty claims and repairs. In this key role, you will play a vital part in supporting our aftersales operations while assisting in quality control to ensure our products consistently meet the highest standards. This is an exciting opportunity to contribute to customer satisfaction and product excellence on a global scale.

Key Responsibilities

1. Aftersales Support

• Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.
• Maintain orders using our Operating Management System.
• Liaise with sales teams across all international offices as required.
• Liaise with the relevant teams across the business to arrange the collection and delivery of products.
• Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, are ordered.
• Weekly reporting on the work that has been planned and further work scheduled.
• Raise any re-occurring issues with the suppliers directly and identify preventative actions.

Quality Control

• Opening pallets and products to complete a physical inspection, recording any issues and defects.
• Move rejected items into the quarantine area within the warehouse.
• Liaise with suppliers to resolve any feedback on their products.
• Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.
• Ensure internal process gaps are recorded, investigated, and resolved.
• Occasional international travel to suppliers when necessary, to review products.
• Carry out other tasks related to your role as needed.

Requirements

• Experience in the furniture industry and upholstery is preferred but not essential.
• Proven track record of delivering exceptional administrative support and customer service.
• Excellent IT skills, particularly in Microsoft Outlook and Excel.
• Good organizational skills.
• Willingness and ability to perform physical work; manual handling training will be provided.
• Confident, proactive, approachable, and adaptable.
• Practical, commercially minded, and detail-oriented.
• Excellent written and verbal communication skills.
• Alignment with our company values: Teamwork, Commitment, Ownership, Positivity, Responsiveness.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. Family-run since 1975, with a global presence, we focus on creating mindfully designed furniture that enhances environments and fosters a supportive atmosphere. Join us to be part of a team dedicated to quality, innovation, sustainability, and exceptional customer care.

Benefits

• Recognized as one of The Sunday Times Best Places to Work 2024
• Competitive salary and pension scheme
• Healthcare Cash Plan and various discounts
• 23 days annual leave plus UK bank holidays and an extra day for your birthday
• Workplace nursery scheme
• Tree planting in your honor for new starters
• Sustainable business practices
• Team socials, events, and regular treats like pizza and snacks
• Employee referral bonuses
• Company volunteering days
• High-quality office environment with free onsite parking and nearby train station

We are an equal opportunities employer and welcome applications from all qualified persons. Agencies, thank you for your support.