Aftermarket Project Support

Chart Industries; Cambridgeshire and Peterborough; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

33 days holiday

Pension plan

EV salary sacrifice scheme

Enhanced parental leave

Job summary

Howden Turbo, part of Baker Hughes, is seeking an Aftermarket Project Support professional in Peterborough. You will coordinate logistics for field service projects, support project managers, and assist with service contracts across the UK and internationally as needed.

The role requires strong organizational and communication skills, experience in project support or administrative duties, and proficiency with MS Office and ERP systems. A hybrid working arrangement and travel may be involved.

Qualifications

• Experience in a project support, coordination, customer service or administrative role.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service, communication and relationship-building skills.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Attention to detail and ability to manage data and documentation accurately.

Responsibilities

• Coordinate logistics for aftermarket field service projects, including parts, tooling, travel and accommodation.
• Support Project Managers with planning and execution of service projects across the UK and occasionally internationally.
• Assist with administration and delivery of CHP service contracts.
• Prepare quotations and tender submissions with colleagues across sales, projects, field service and supply chain.
• Review customer orders, resolve discrepancies and process orders through the ERP system.
• Support production of financial reports, forecasts and KPI reporting.
• Collect and analyse data to support Aftermarket KPI reporting.
• Create and distribute packing notes and shipping documentation for parts and tooling.

Skills

Project coordination

Customer service

Communication

MS Office (Excel/Word/PowerPoint)

Data management

Tools

ERP systems

Job description

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Location: Peterborough , England, United Kingdom, PE4 5HG

As Aftermarket Project Support, you'll be at the centre of a busy and varied aftermarket operation, supporting field service projects, contract delivery, commercial activities and business reporting. Working closely with project managers, engineers, sales teams and suppliers, you'll help ensure customers receive a high-quality service while contributing to the successful delivery of aftermarket projects and services across the UK and, from time to time, supporting activities overseas.

This position is based at our Peterborough facility offering hybrid working, with occasional travel as required.

About Us

For more than 125 years, Howden has been at the forefront of air and gas handling technology, supporting customers across power generation, industrial manufacturing, energy and infrastructure markets around the world.

Today, Howden Turbo is part of Baker Hughes, one of the world's leading energy technology companies. Together, we combine Howden's engineering heritage and specialist rotating equipment expertise with the global scale, innovation and resources of Baker Hughes.

Our Peterborough operation provides aftermarket support and services for a wide range of turbo machinery and rotating equipment, helping customers maximise reliability, performance and operational efficiency. From planned maintenance and field service projects through to upgrades, repairs and long-term service agreements, our teams play a vital role in keeping critical assets running.

Joining Howden means becoming part of a global engineering business where collaboration, continuous improvement and customer focus are at the heart of everything we do. Whether you're supporting projects, coordinating service activities or helping drive operational excellence, you'll have the opportunity to make a real impact while developing your career within a world-class organisation.

What You'll Do

• Coordinate logistics for aftermarket field service projects, including arranging parts, tooling, travel and accommodation.
• Support Project Managers with the planning and execution of OOEM service projects across the UK and, where required, international locations.
• Assist with the administration and delivery of Combined Heat and Power (CHP) service contracts.
• Produce quotations and tender submissions in collaboration with colleagues across sales, projects, field service and supply chain functions.
• Review customer purchase orders, resolve discrepancies and accurately process orders through our ERP system.
• Support the production of financial reports, forecasts and operational performance reporting.
• Collect and analyse data to support Aftermarket KPI reporting.
• Create and distribute packing notes and shipping documentation for parts and tooling deliveries.
• Work collaboratively across the wider Aftermarket team, supporting a range of operational, commercial and project-related activities.
• Liaise with internal stakeholders, suppliers, contractors and customers to ensure efficient project delivery.
• Provide support and cover for colleagues during periods of absence where required.

What Do You Bring?

Our ideal candidate will likely:

Have experience in a project support, coordination, customer service or administrative role.

Be highly organised and able to manage multiple priorities in a fast-paced environment.

Demonstrate strong customer service, communication and relationship-building skills.

Be confident using Microsoft Office applications, particularly Excel, Word and PowerPoint.

Have strong attention to detail and the ability to manage data and documentation accurately.

Enjoy working in a varied role, collaborating with different teams and taking ownership of tasks.

Be adaptable, proactive and willing to support the wider team wherever needed.

Have an interest in engineering, project delivery or service operations.

Have experience using ERP systems and/or previous exposure to project coordination activities (advantageous).

Have experience within an engineering, manufacturing, industrial or energy-related environment (advantageous).

• A flexible, hybrid working environment
• Generous holiday entitlement package totalling 33 days annual leave
• Howden Pension Plan with a maximum employer contribution of 7%
• Company electric vehicle scheme through salary sacrifice
• Enhanced Maternity, Paternity, shared parental and adoption leave pay
• Free onsite parking
• Group Income Protection plan
• Access to My Howden Benefits & Wellbeing Portal - Cycle2Work programme, range of discounts across various retailers, employee assistance programme, wealth of information to support health & wellbeing
• Dedicated Spark Service - free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc
• Opportunity to be involved in our ESG ‘Bright Future’ initiatives - STEM ambassador & volunteering

Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.