Aftercare Coordinator

Deverell Smith Recruitment Ltd; London; Hybrid; GBP 35,000; Full time

Job summary

A leading property developer is seeking an Aftercare Coordinator to join their aftercare team in London. In this hybrid role, you’ll support new homeowners by addressing queries and coordinating solutions, ensuring a smooth aftercare process. The position offers competitive salary, benefits including an annual bonus and generous leave policy, as well as opportunities for professional growth within a supportive environment.

Benefits

5% annual bonus

35 days of annual leave

Matched pension contributions up to 7%

Discounts on cinema tickets and brands

Supportive team environment

Flexibility in work arrangements

Qualifications

• Solid customer service experience in housing, aftercare or property management.
• Calm and confident communicator with skill in handling difficult conversations.
• Organized, detail-oriented individual who can bring structure to busy days.

Responsibilities

• Handling customer queries via phone, email and webchat.
• Coordinating warranty and aftercare issues with contractors.
• Logging interactions and providing timely updates to customers.

Skills

Customer Service

Communication

Organization

Empathy

Job description

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Are you someone who genuinely enjoys helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a Aftercare Coordinator to join a growing property developer's aftercare team in London. This is a hybrid role based in London two days a week, with the flexibility to work from home the rest of the week.

You'll be the friendly, reliable point of contact for new homeowners helping them navigate everything from initial enquiries to resolving warranty issues and making sure they feel supported every step of the way.

What you'll be doing:

Handling customer queries via phone, email and webchat from the first point of contact through to resolution

Coordinating warranty and aftercare issues with contractors and internal teams

Keeping customers informed, following up promptly, and making sure nothing slips through the cracks

Logging interactions and updates accurately in internal systems

Occasionally visiting new developments to investigate or follow up on issues

Escalating more complex cases when needed but always aiming for a positive, efficient outcome

What we're looking for:

Solid customer service experience, especially if it's in housing, new build aftercare, or property management

A calm, confident communicator who can handle difficult conversations with empathy and professionalism

Someone organised and detail-oriented, who enjoys bringing structure to busy days

Bonus points if you've worked with defect management or understand new build warranty processes

A driving licence and access to a car would be helpful, as occasional travel to developments is involved

What's in it for you:

A competitive salary of £35,000

5% annual bonus

35 days of annual leave (including bank holidays), with the option to buy or sell extra days

Matched pension contributions up to 7%

Discounts on everything from cinema tickets to high street brands

A supportive team, genuine flexibility, and plenty of scope to grow and develop

This is a great opportunity to join a team that cares about doing things well and making a difference to the people who call these homes their own.

Sound like you? We'd love to hear from you. Apply today.