Aftercare Advisor - Old Bond Street

Tiffany & Co.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Tiffany & Co. as a Client Care Specialist, where your role focuses on delivering personalized experiences to clients in a luxury setting. Based at our Old Bond Street location, you will handle inquiries, support operations, and engage with clients to ensure exceptional service. This dynamic position requires a passion for luxury and outstanding communication skills.

Qualifications

• Experience in retail, luxury retail, or customer service roles.
• Excellent verbal and written communication skills.
• Willingness to work non-traditional hours.

Responsibilities

• Deliver outstanding service that fosters lasting relationships.
• Build rapport with clients to enhance their experience.
• Conduct quality control to meet Tiffany standards.

Skills

Client service

Communication

Multitasking

Detail-oriented

Education

Graduate Gemologist degree or GIA coursework

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate love.

Since 1837, we've perfected the skill of creating extraordinary jewelry, driven by our daring vision and entrepreneurial spirit. Our employees honor our past while dreaming of the future.

We seek thoughtful, curious, and optimistic talents who aim to deliver excellence and contribute to Tiffany & Co.'s legacy.

As Tiffany Client Care Specialists, we celebrate our clients by providing seamless, personalized experiences. Working in our friendly Aftercare Department at Old Bond Street, the role involves meeting clients face-to-face and over the phone to address pre- and post-sales needs, ensuring inquiries are responded to promptly, and building rapport to guarantee an excellent Tiffany experience.

Key Responsibilities:

• Deliver outstanding service that fosters lasting relationships.
• Support operations and sales teams with care services, including repair processes and report execution.
• Build rapport with clients to enhance their experience.
• Respond to client inquiries promptly and appropriately.
• Conduct quality control before and after services to meet Tiffany standards.
• Act as an expert advisor on Tiffany services and repairs.
• Maintain store presentation and operational organization to deliver an elevated experience.
• Ensure compliance with Tiffany and LVMH procedures.
• Contribute to an inclusive, supportive team environment centered on the belief that People Make the Difference.

Qualifications:

• Currently based in and authorized to work in the United Kingdom.
• Experience in retail, luxury retail, or customer service roles.
• Willingness to work non-traditional hours, including nights, weekends, and bank holidays.
• Excellent verbal and written communication skills.
• Strong client service skills and ability to multitask.
• Organized and detail-oriented.
• Ability to adapt in a fast-paced environment.

Preferred Qualifications:

• Experience in customer service, retail operations, or merchandising.
• Proficiency in another language.
• Graduate Gemologist degree or GIA coursework.