After-sales Support Administrator - Wigan

Pemberton Park & Leisure Homes Limited; Wigan; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an After-Sales Support Administrator to join their dedicated team. This role involves managing customer inquiries, processing orders, and ensuring efficient communication with engineers and sales managers. You will play a crucial role in maintaining high customer service standards while handling data entry and parts ordering. With over 70 years in the business, this company offers a supportive environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are organized, reliable, and have a knack for multi-tasking, this opportunity is perfect for you.

Benefits

18 days holiday per year

Increasing holiday allowance

Stable working hours

Qualifications

• 2+ years of administrator experience required.
• Must have excellent organizational skills and a professional manner.

Responsibilities

• Input data accurately and handle customer calls regarding aftersales issues.
• Order parts, generate quotes, and liaise with sales teams.

Skills

Administrator duties

Professional manner

Reliable

Organised

Excellent telephone manner

Word & Excel proficiency

Multi-tasking

High volume work management

Job description

Pemberton Leisure Homes Ltd is a well-respected manufacturer of quality static caravans and has been trading for over 70 years. We are currently seeking an additional After-Sales Support Administrator.

Key Tasks

1. Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
2. Taking and processing orders from customers.
3. Ordering parts required to complete repair work.
4. Ensuring parts required/ordered are received and checked for damages/shortages.
5. Generating quotes and invoicing goods and services.
6. Liaising via telephone, email, and face-to-face with Area Sales Managers and Area Sales engineers.

Key Skills / Experience

1. Administrator duties: 2+ years.
2. Professional manner.
3. Reliable.
4. Organised.
5. Helpful nature.
6. Excellent telephone manner.
7. Confident using Word & Excel.
8. Able to multi-task.
9. Able to deal with a high volume of work.

You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers: liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, and checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity and generating performance measure statistics (within Excel).

Working Hours

1. Monday – 10 am to 5 pm
2. Tuesday – 9 am to 5 pm
3. Wednesday – 10 am to 4 pm
4. Thursday – 9 am to 5 pm
5. Friday – 10 am- 5 pm
6. 33.5 hours per week (may increase next year)
7. 18 days holiday per year (increasing by one day per year to 24 days maximum)