After-Sales Claims Support Advisor

Castelan Group; Weston-super-Mare; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP access

Discounts on cinema tickets

Career development and progression

Employee of the Month awards

Onsite Mental Health First Aid

Staff socials

Free onsite parking

Employee Assistance Programme

Job summary

Castelan Group in Weston-super-Mare is seeking a confident, customer-focused Customer Service Advisor to deliver exceptional after-sales support for clients and their customers. You will handle service requests, communicate clearly across channels, and keep records accurate.

Working in our Claims Department, you will build knowledge of service agreements, help resolve queries, and support colleagues during busy periods while upholding high standards of professionalism.

Qualifications

• GCSE Maths and English (or equivalent) required.
• Strong communication and customer engagement skills.
• Highly organized with excellent attention to detail.
• Problem-solving and decision-making abilities.
• Teamwork and collaboration with colleagues.
• Proficiency in Microsoft Office and internal systems.

Responsibilities

• Handle service requests and communicate with clients and customers across channels.
• Maintain and update client databases and records accurately.
• Develop knowledge of service agreements, processes, and products.
• Make confident decisions to achieve the best outcomes for customers and clients.
• Support team performance during busy periods.
• Contribute to continuous improvement by adopting new processes.

Skills

Strong communication

Customer engagement

Organised

Problem-solving

Decision-making

Team collaboration

Microsoft Office

Internal systems

Education

GCSE Maths and English (or equivalent)

Tools

Microsoft Office

Internal systems

Job description

Castelan Group in Weston-super-Mare is seeking a confident, customer-focused Customer Service Advisor to deliver exceptional after-sales support for clients and their customers. You will handle service requests, communicate clearly across channels, and keep records accurate.

Working in our Claims Department, you will build knowledge of service agreements, help resolve queries, and support colleagues during busy periods while upholding high standards of professionalism.