Claims Handler: End-to-End Support & Customer Care

Hollybank Trustees Ltd; Weston-super-Mare; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

GP access for you and household

Discounts on cinema and retailers

Career development opportunities

Employee of the Month awards

Staff socials and wellbeing

Job summary

Castelan is seeking a Claims Handler in Weston-super-Mare to support customers through warranty claims from first contact to resolution. You will manage claims end-to-end with fairness and accuracy, delivering clear, friendly service and ensuring compliance.

Join a collaborative team that shares knowledge, supports colleagues, and celebrates success while providing a positive customer experience and reliable problem solving.

Qualifications

• Clear and confident communication skills.
• Strong attention to detail and logical problem solving.
• Good organisation and time management.
• Resilience, flexibility and a willingness to learn.

Responsibilities

• Guide customers through their claims with empathy, clarity and professionalism.
• Handle inbound and outbound calls and resolve queries efficiently.
• Manage claims from start to finish, including arranging repairs and settlements.
• Maintain accurate and compliant records.
• Work closely with colleagues to meet shared goals.
• Suggest improvements to enhance the customer experience.

Skills

Communication

Attention to detail

Time management

Organisational skills

Problem solving

MS Office

Tools

Microsoft Office

Job description

Castelan is seeking a Claims Handler in Weston-super-Mare to support customers through warranty claims from first contact to resolution. You will manage claims end-to-end with fairness and accuracy, delivering clear, friendly service and ensuring compliance.

Join a collaborative team that shares knowledge, supports colleagues, and celebrates success while providing a positive customer experience and reliable problem solving.