Aerospace Regional Customer Account Manager

Pratt & Whitney; Chandler's Ford; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Work-life Balance

Flexible Working

Team Building

Growth & Development

Diversity & Inclusion

Job summary

Pratt & Whitney in the UK seeks a senior Customer Services professional to act as the main liaison for EMEA engine repair/overhaul events. You will define event strategies, manage customer relationships, and ensure alignment of operations with profitability and contractual terms.

The role requires strong communication, negotiation skills, and a technical/engineering background; occasional travel within the EMEA region is expected.

Qualifications

• 5+ years of customer account management experience in aviation.
• Strong commercial ability and experience in commercial negotiations with customers.
• Technical background in engineering and/or aircraft maintenance would be highly useful.

Responsibilities

• Act as a single point of contact for all EMEA customers whose engines are routed for repair or overhaul.
• Define each event strategy upfront to meet customer and shop requirements.
• Build and maintain relationships with customers to meet needs and tailor service offerings.
• Balance operational targets, customer commitments and company profitability.
• Communicate project status reports, cost estimates, and invoices to customers at all stages of shop visits.
• Coordinate meetings and documentation with service centers and customers to facilitate engine events.

Skills

Commercial acumen

Aviation background

Customer account management

Technical background

Postgraduate business qualification

Communication skills

Prioritization

Attention to detail

Education

Postgraduate business qualification

Job description

The Company represent one of the world's leading aircraft engine manufacturers as the exclusive service center for all engine operations located in Europe, Middle East and Africa (EMEA). The company is the single point of contact for after-sales support in the territory including repair and overhaul, engine fleet management, customer support and logistic support functions.

Responsibilities

Reporting to the Director, Customer Services and act as a single point of contact for all EMEA Customers whose engines have been routed for repair or overhaul to a network facility, ensuring the highest quality of service is provided in the most cost-effective manner. The job holder will:

• Represent the customer’s interests throughout each shop event by defining each event strategy upfront.
• Building and maintaining relationships at all levels with customers to meet their needs, address queries and tailor service offerings.
• Ability to balance operational targets, customer commitments and company’s profitability.
• Communicate regularly during all stages of shop visits. Such communication to include the reviewing and sending of project status reports/technical reports, cost estimates, Investigation reports, invoices, shipping documents to customers.
• Commercial and technical input to analyze each project to ensure compliance for the business and customer needs.
• Coordination of meetings and documentations with service centers and customers to facilitate incoming, on-going, and completed engine events.
• Ensuring customer requirements and contractual terms are respected.
• Evaluate projects when required for company review and decision-making.
• Responsible of event strategy; costings, commercial offerings, and coordination of solutions both internally and externally.
• Manage project margins, profitability, inc. R&O revenue and responsible for satisfaction score (MFA).
• Pro‑active management of customer portfolio in all aspects of the business including account credit & payments.
• Close synchronization with other departments to assess opportunities and maintaining current contracts.
• Supporting customer visits when required both on site and at service centers.

Qualifications and Experience

The ideal candidate should be a self‑motivated team player with 5+ years of customer account management experience in aviation and preferably with experience relating to aircraft gas turbine engines. Strong commercial ability and experience in commercial negotiations with customers is desirable. A technical background in engineering and/or aircraft maintenance would be highly useful, as would a postgraduate business qualification. The position requires someone with excellent communication and interpersonal skills who can establish a high level of trust and credibility with senior management at the network shops and customers alike. Ability to prioritize workload within overall departmental and company requirements and has good attention to details. Occasional travel throughout the EMEA region will be necessary.

Additional Skills

• Strong relationship building and influencing skills.
• Ability to work effectively as an individual as well as part of a global team.
• Demonstrate ability to cope with complex and changing environment while projecting a positive attitude.
• Native English or Fluency (written and spoken) in English is essential and fluency in other languages can be advantageous.

Place of Employment

• Place of work will be based at the UK offices in Chandlers Ford, Southampton.

Company Ethos

• Work-life Balance
• Flexible Working
• Team Building
• Growth & Development
• Diversity & Inclusion

P&WC CSC adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.