Technical Planner

GE Aerospace; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Non-contributory Pension

Life Assurance

Group income protection

Private medical cover

Flexible holidays

Job summary

An aerospace company based in Greater London seeks a Customer Order & Fulfillment Specialist to coordinate engine maintenance requests. The role involves facilitating order processes, managing customer inquiries, and supporting operations. Ideal candidates will have a bachelor's degree or equivalent experience, with strong communication and problem-solving skills. The company values flexible working arrangements and offers a comprehensive benefits package, including a non-contributory pension and private medical cover.

Qualifications

• Advanced experience in Services & Customer Order and Fulfillment.
• Strong interpersonal and leadership skills.
• Ability to document, plan, market, and execute programs.

Responsibilities

• Facilitate order management including processing order intake and customer inquiries.
• Lead job quotation, resource allocation, and job execution.
• Support off-hours calls during emergency situations.

Skills

Strong oral and written communication skills

Problem-solving ability

Project management skills

Interpersonal skills

Education

Bachelor's degree or relevant experience

Tools

Aircraft Maintenance Manual

Engine Shop Manual

Job description

Job Description Summary

The On Wing Support Customer Order & Fulfillment Specialist, based in London Heathrow site, will be responsible for coordinating all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.

Roles and Responsibilities

• Facilitate order management – process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
• This person works in the Planning functional area, leads job quotation, resource and tooling allocation, team launch, and job execution through to final invoicing. GE On Wing Support is a 24/7/365 operation.
• Applicants must be willing and able to support calls during off‑hours when emergency situations arise.
• In‑depth understanding of key business drivers; uses this understanding to accomplish own work. In‑depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has the ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on‑the‑job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

Required Qualifications

• This role requires advanced experience in Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
• Approaches work with a strong desire to find solutions, and a sense of commitment to both the team and customer objectives.
• Features strong interpersonal and leadership skills, including problem‑solving ability.
• Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge includes line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
• Understand appropriate Aircraft Maintenance Manual and Engine Shop Manual procedures.
• Demonstrated quality, compliance, and EHS and customer satisfaction skills.

Flexible Working

GE Aerospace supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work‑life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE Aerospace we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Non‑contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role.

Additional Information

Relocation Assistance Provided: No