Aerospace Customer Programs Lead

Matchtech; Fareham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Matchtech is seeking an experienced Lead Customer Program Manager for a contract role in Hampshire. You will own customer programmes, drive cross-functional delivery, and manage contracts and commercial relationships to maximise customer satisfaction.

The role requires PMI PMP accreditation as desirable, travel up to 25%, and a proven track record in aerospace NPI and complex systems delivery with leadership across matrix teams.

Qualifications

• Bachelor's degree required from an accredited institution.
• 5+ years in aerospace program management or related fields.
• Engineering degree (Mechanical/Electrical/Industrial/Aerospace) or MBA with engineering exposure.
• MBA with engineering experience.

Responsibilities

• Act as the primary customer interface for assigned programmes, site, or business unit.
• Improve organisational responsiveness to customer requirements.
• Communicate and manage customer expectations and contractual commitments internally.
• Own Profit and Loss responsibility for New Product Development programmes and projects.
• Ensure delivery against technical, schedule, cost, and quality commitments.
• Lead cross-functional programme teams and champion best-practice programme management processes.
• Drive issue resolution through collaborative team engagement and stakeholder management.
• Provide leadership within a matrix organisation across assigned project teams.
• Coordinate programme reviews and publish programme metrics and performance reports.
• Track earned value, quality, technical performance, and delivery across all programme phases.
• Integrate and manage programme risks, requirements, and interdependencies.
• Manage customer contracts, pricing, terms and conditions, and contractual flow-down.
• Develop and negotiate pricing and contract strategies.
• Ensure robust change management processes are applied.
• Provide regular programme updates on milestones, risks, and high-impact issues.
• Support the development of new business proposals and execution of overall programme plansQualifications

Skills

Project management

Communication

Analytical skills

Aerospace knowledge

Leadership

Risk management

NPI programs

Education

Bachelor's degree

Engineering degree (Mechanical/Electrical/Industrial/Aerospace)

MBA with engineering experience

Job description

Matchtech is seeking an experienced Lead Customer Program Manager for a contract role in Hampshire. You will own customer programmes, drive cross-functional delivery, and manage contracts and commercial relationships to maximise customer satisfaction.

The role requires PMI PMP accreditation as desirable, travel up to 25%, and a proven track record in aerospace NPI and complex systems delivery with leadership across matrix teams.