Advocacy Manager

Engaging Communities Solutions (ECS); Telford; Remote; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

24–30 days annual leave

Employee Assistance Programme

Job summary

A leading advocacy service provider is seeking a passionate Advocacy Manager to enhance services across Halton and Warrington. The role involves overseeing independent advocacy services, leading a multi-site team, and ensuring excellent service delivery and compliance. This full-time position offers competitive salary, annual leave, and employee assistance programs. The successful candidate will contribute to shaping high-quality advocacy services that empower individuals and uphold their rights, combining leadership with hands-on advocacy.

Qualifications

• Proven experience in leading teams and managing multiple sites.
• Strong understanding of advocacy services and quality assurance.
• Experience in case management and operational safeguarding.
• Acts as safeguarding lead for advocacy operations
• Builds relationships with stakeholders and plans local engagement
• Manages case records and drives CRM/data improvements
• Supports CEO with contract monitoring, reporting and business development
• Delivers a small caseload using instructed and non-instructed advocacy methods
• Promotes the Halton Advocacy Hub across networks

Responsibilities

• Lead and supervise a multi-site team of advocates.
• Ensure service quality and contract compliance.
• Act as operational safeguarding lead for advocacy.
• Support CEO with contract monitoring and business development.
• Building relationships with stakeholders and developing local engagement plans
• Managing accurate case records and leading improvements in CRM and data systems
• Supporting the CEO with contract monitoring, reporting and business development
• Delivering a small caseload using instructed & non‑instructed advocacy approaches
• Promoting the Halton Advocacy Hub across statutory, voluntary & community networks

Skills

Leadership skills

Excellent communication

Stakeholder management

CRM and data systems improvement

Tools

CRM software

Job description

Engaging Communities Solutions (ECS) is looking for a passionate and driven Advocacy Manager to lead our advocacy services across Halton and Warrington. If you believe in empowering people, championing rights, and driving high‑quality independent advocacy, this is an exciting opportunity to shape and strengthen services that make a real difference.

💼 About the Role

As Advocacy Manager, you will oversee day‑to‑day delivery of our independent advocacy services, including the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) in Warrington.

You’ll lead and support a talented team of advocates, ensure operational excellence, manage referrals and caseloads, and maintain strong partnerships across health, social care, and community sectors.

This is a hands‑on leadership role, combining service management with a reduced personal caseload.

🌱 What You’ll Be Doing

• Leading and supervising a multi‑site team of advocates through 1:1s, appraisals & professional development
• Overseeing referral pathways, triage and allocation of cases
• Ensuring service quality, KPI performance and contract compliance
• Acting as operational safeguarding lead for advocacy
• Building relationships with stakeholders and developing local engagement plans
• Managing accurate case records and leading improvements in CRM and data systems
• Supporting the CEO with contract monitoring, reporting and business development
• Delivering a small caseload using instructed & non‑instructed advocacy approaches
• Promoting the Halton Advocacy Hub across statutory, voluntary & community networks

At ECS, we are committed to supporting individuals to be heard, understood, and involved in decisions about their lives. As a member of our leadership team, you will help shape services that uphold dignity, independence, and choice.

We offer:

• Competitive salary and progression opportunities
• 24–30 days annual leave (depending on length of service) + bank holidays
• Employee Assistance Programme

Location: Home‑based with travel across Halton & Warrington

Hours: Full‑time, 37 hours per week

Contract: Permanent

ECS is committed to safeguarding children and vulnerable adults. All staff share this responsibility.

Ready to make a difference?

Apply now and help shape the future of ECS.

If you are interested in joining our friendly team go to our main website and check it our under 'vacancies' in 'about us' https://www.weareecs.co.uk/vacancies

You can download the JD/PS, as well as find out how to apply for the role.