Advisory Presales Solution Consultant, CRM Solutions ServiceNow

Abundant Code; Staines-upon-Thames; Remote; GBP 70,000 - 90,000; Full time

Job summary

ServiceNow is seeking an Advisory Presales Solution Consultant for CRM Solutions Overview in the UK. The role develops, positions and delivers product-specific CRM solutions during sales cycles, supporting the sales team and delivering demonstrations to meet territory targets.

You will translate technical capabilities into business value, lead workshops, and work with executives to address customer challenges. A strong capability in communication, collaboration, and travel readiness is essential.

Qualifications

• 6+ years of pre-sales solution consulting or sales engineering experience in CRM or Customer Engagement
• Experience delivering product demos and configuring proofs of concepts
• Ability to translate technical capabilities into business value
• Strong communication and public speaking skills
• Experience working with executive stakeholders (C-level)
• Experience across a complex sales ecosystem with account teams and partners

Responsibilities

• Support solution sales as a technical and domain expert for a client-facing sales team
• Help develop and contribute to sales campaigns focused on the full customer lifecycle
• Contribute and maintain a showcase of CRM solutions created on the ServiceNow platform
• Lead discovery workshops and deliver product demonstrations to align solutions with customer needs
• Handle product questions from customers, channel partners and colleagues
• Configure demonstration environments to address customer requirements
• Deliver product demonstrations in person and via WebEx
• Provide feedback to product management on enhancements to address customer needs
• Share best practices with other Solution Consultants
• Stay current on competitive differentiators between ServiceNow and competitors
• Communicate with business and technical decision makers
• Respond to RFIs/RFPs and support marketing events
• Act as ServiceNow SME at executive briefings and marketing events

Skills

Presales experience

CRM solutions

Executive briefings

Communication skills

Relationship building

Willingness to travel

Tools

ServiceNow platform

CRM platforms

Job description

Advisory Presales Solution Consultant, CRM Solutions Overview

Job Type: Full Time

Location: Staines, , United Kingdom

The role

The Presales Solution Consultant is a technical consultant with the advanced ability to develop, position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory.

As Presales Solution Consultant for our CRM business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers’ business issues.

What you'll do

• Support solution sales as a technical and domain expertof a client-facing sales team
• Help develop and contribute to sales campaigns focused on the full customer lifecycle
• Contribute and maintain a showcase of CRM solutions created on the ServiceNow platform
• Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations to align our solution with customer needs
• Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Configure demonstration environments to address customer requirements and business issues
• Deliver product demonstrations to customers and products, in person, and through WebEx
• Provide feedback to product management about product enhancements thatcanaddress customer needs and drive additional business value
• Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
• Communicate with both business and technical decision makers
• Responding to Request for Information/Proposal documents
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc…
• Act as the ServiceNow subject matter expert at executive briefings / marketing events

To be successful in this role you have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

6+ years of pre-sales solution consultingor sales engineeringexperience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry

Experience working on complex deals with Enterprise customers in a matrix team.

Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

Pitch perfect communication, writing and presentingskills

Demonstratedrelationship building skills, with proven success at developing and nurturing relationships up to and including C-level

Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects

Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners,and professional services

Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence

Creative problem-solving skills with agrowthmindset and desire to work in a fast-paced, high growth organization

Organized and detail-oriented

A high degree of passion, energy and drive

Willingness to travelas necessary

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Visa sponsorship: check with employer