Advisory Presales Solution Consultant, Public Sector (Justice & Policing)

ServiceNow

Staines-upon-Thames

On-site

GBP 90,000 - 130,000

Full time

12 days ago

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Job summary

ServiceNow is seeking a Public Sector Presales Solution Consultant to provide technical sales partnership and guidance to customers in the Public Sector. Aligned to Enterprise accounts, the role uses world-class pre-sales techniques to showcase the ServiceNow platform's power and extensibility.

You will engage with executive audiences, lead cross-functional teams, and deliver tailored product demonstrations both onsite and remotely, contributing to regional marketing events and strategic account

Qualifications

Enterprise software pre-sales experience essential.
Experience selling to Public Sector organisations, ideally Policing & Justice.
Experience selling multi-product software solutions.
Strong ability to lead cross-functional teams.
Excellent communication and presentation skills.

Responsibilities

Understand business and technical problems in Public Sector addressed by ServiceNow products.
Interact with C-Suite Executives.
Interview customers to uncover architecture and business needs.
Partner with sales teams in account planning and strategy.
Lead non-technical discussions to define objectives and business value.
Demonstrate product with tailored demos onsite or via video.
Stay current on product roadmaps and AI integrations.
Support regional marketing events and webinars.

Skills

Pre-sales

Public sector

Multi-product

ITSM

AI in work

Cross-functional

Communication

EA engagement

Territory mgmt

English

Tools

Generative AI

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description

ServiceNow is currently seeking a Public Sector Presales Solution Consultant to provide technical sales partnership and to provide customers within the Public Sector industry with product and solution guidance. Aligned to a small portfolio of Enterprise-level Accounts, the Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.

What you get to do in this role:

The Advisory Presales Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Responsible for understanding business and technical problems encountered in the Public Sectoraddressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc.
Routine interaction with C-Suite Executives
Interview customers both face to face and remotely to uncover their technology architecture and business needs.
Partner with the sales teams in the customer account and strategy planning
Lead non-technical discussions with your customers to help define objectives that ServiceNow can address and their business value
Sell the value of our solution, not just the features and functions of the products
Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
Collaborate in the creation of product demo scripts and scenarios.
Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and leading POV/POC cycles.
Staying current on competitive analyses and understanding differentiators between the company and its competitors.
In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, set expectations in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Qualifications

To be successful in this role you have:

Expertise (c. 5-8+ years) of enterprise software pre-sales solution consulting or sales engineering experience essential
Experience working with and selling to Public Sector organisations, ideally Policing & Justicerelated
Experience selling complex multi-product or cross-platform software solutions essential
Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Ability to pull together complex virtual and matrix teams
Exhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quickly
Able to articulate and logically communicate concepts with both technical and non-technical audiences.
Exceptional communication and presentation skills including technical and business concepts
Understanding of and experience selling to Enterprise Architecture teams.
Ability to understand the "bigger picture" and the business drivers around IT
Territory management skills, including pipeline building and working with Sales counterpartto guide execution excellence
Business Travel as necessary within the UK and occasionally international travel to the US. Offices in Staines and London with attendance required 1-2 times per week depending on business need
Fluency in English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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