Advice and Support Officer

hireful; London; Hybrid; GBP 32,000; Full time

Job summary

An established organization in Cheam, Surrey, seeks an Advice and Support Officer to provide crucial assistance to civil servants. This full-time role involves offering advice, managing inquiries, and ensuring effective communication. Benefits include a health cash plan, generous annual leave, and the opportunity for hybrid working after probation.

Benefits

Health cash plan

Headspace

Life assurance

Excellent pension

Generous annual leave

Birthday leave

Interest-free loans for season tickets

Cycle to work scheme

Qualifications

• Excellent written and verbal communication skills.
• Confident in handling difficult conversations.
• Able to record data accurately.

Responsibilities

• Providing advice and information about services.
• Screening applications and checking eligibility.
• Collaborating with team members to understand applicants' needs.

Skills

Excellent communicator

Basic knowledge of welfare benefits

Data recording

Handling difficult conversations

Job description

Location: Cheam, Surrey (hybrid – at least 3 days in the office per week during probation, reducing to at least 2 days post probation)
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum

The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.

Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:

• Providing advice and information about their Services
• Screening applications for urgency, checking eligibility, handling enquiries and phone calls
• Exploring the applicants’ circumstances to understand their needs and how they can help
• Collaborating with the Help, Advice and Services team members and other teams within their organisation

They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.

They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home.

They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.

Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Strictly no agencies.

You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc

REF-221 990