Advansys Technical Consultant

Datel Support; Warrington; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Training & development

Job summary

Datel Advansys is seeking an entry‑level Technical Consultant to join the Advansys team. The role involves monitoring the incident logging system, diagnosing issues and applying fixes or escalating as needed.

You will handle technical support calls, process change requests and triage high priority issues to meet SLAs. The role supports a 24/7 service, with occasional out‑of‑hours work and a shift allowance. Initially office‑based with a shift towards hybrid working.

Qualifications

• Proficient with Windows Server 2016–2025 configuration, monitoring and troubleshooting Hyper‑V.
• Strong problem solving and troubleshooting skills with ability to analyse problems and develop solutions.
• Willingness to learn new skills and take on new responsibilities.

Responsibilities

• Monitor the incident logging system for new tickets and perform initial diagnosis.
• Apply fixes or escalate to 2nd line when a solution is not readily available.
• Answer technical support calls and carry out change requests on behalf of customers.
• Triage high priority issues, provide directions to meet SLAs, and keep customers informed through resolution.

Skills

Windows Server

Hyper-V

Troubleshooting

Customer support

Tools

SQL Server

Office 365 Exchange/Azure

Nutanix

Job description

Careers

Technical Consultant

We're looking for a Technical Consultant to join the Datel Advansys Team.

Location: Remote / Warrington

Job details

As a Technical Consultant you'll be responsible for monitoring the incident logging system for new tickets, performing initial diagnosis and applying fixes.

What You’ll Do

Acting as a technical specialist responsible for monitoring the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers.

You’ll need to triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout.

Our service operates 24/7 and whilst your normal work pattern will be office hours, you will be required to work out of hours and/or weekends occasionally to cover any holidays for your team members who work the shift patterns. A shift allowance will be added to your base salary for any days covered.

It is expected that this role will be officially office-based, but following shifts in working practices, we are looking at a more hybrid approach to work location where there will be a mix of office, customer site and remote working.
We are equipped to deliver services and work effectively through the use of remote working, conferencing tools and VPN access to our systems.

What To Bring

This is an entry level role and we’re looking for an IT support engineer with good knowledge of Windows Server 2016 – 2025 configuration, monitoring and troubleshooting Hyper-V - Basic use of GUI tools to perform troubleshooting. Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure or Nutanix, beneficial but not essential. Any knowledge of Linux is a bonus.

You’ll need excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions.

It’s essential you have a strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges.

All offers of employment with Datel Advansys are subject to a Right to Work Check, and an enhanced DBS and background check.

What We Offer In Return

• A shift allowance will be added to your base salary for any days covered.
• You’ll benefit from on-going training and development in all the skills, product knowledge and technical ability required by the role, working in a dynamic and supportive team, gaining recognition for your individual contribution.

Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it’s our purpose.
We help our customers realise their ambitions through creative Sage solutions. And every member of the Datel team is encouraged to thrive by providing the support and broadest possible opportunities, within an aspirational, accessible, inclusive, and progressive culture.

You’ll be joining a highly skilled and collaborative Datel Advansys team that is focused on quality, and integrity that contribute to Datel’s success. You’ll be joining the team due to business growth so you’ll have the support of others in the team.

You’ll report into and work closely with the T1 Team Leader, Andy Sayers and work collaboratively with the rest of the Datel Advansys team.

We listen and want you to contribute to our future alongside contributing to yours – we regularly ask for your input and offer learning and development opportunities to build your knowledge and skills.

We love to get together and have a calendar of social events to build connection and collaboration across the team. We also care about our community and work closely with Sage’s Foundation offering charity and volunteering opportunities throughout the year.

Additional Information

This role is initially office based with some hybrid working.

Your candidate journey

While specialist roles may include a few extra steps, here’s what you can typically expect when you apply for a role with us.

01

Review

We review applications to screen for a variety of criteria.

02

Video/Intro Call

Candidates meet one of our recruiters on an intro call.

03

Interview

We conduct online interviews to get to know you better.

04

Task

The final interview involves a task typical of the job role.

05

Offer

We make an offer to the candidate we feel best fits the role.

We're here to answer your queries

"If you have any questions about this role or what it’s like to work at Datel, we are on hand to answer your queries. We can talk you through the culture, the role, the package and benefits and what to expect from the recruitment process. Just get in touch."\

Ben Smith, People Success Manager