Adults Finance Assistant

Cambridgeshire County Council; Huntingdon; Híbrido; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing package

Annual leave

Pension

Mileage

Additional leave (salary sacrifice)

Flexible holidays

Shared AVCs

Development opportunities

Volunteer hours

IDEAL network

Employee recognition

Car lease

Cycle to work

Descripción de la vacante

Cambridgeshire County Council’s Adults Finance Team seeks a Finance Assistant to support charging, invoicing and payments for Adult Social Care services. You will handle billing, direct payments, debt management and customer queries, delivering accurate records and timely information.

The role offers a hybrid working pattern with Scott House in Huntingdon as a base, and scope to work remotely where possible to meet service needs. A strong focus on accuracy and customer service is essential.

Formación

• Experience with financial systems and financial administration.
• Strong IT skills including Excel, Word and Outlook.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workloads and meet deadlines.
• Strong communication and customer service, especially with sensitive enquiries.
• Ability to work independently and within a team.
• Understanding of confidentiality and data protection.

Responsabilidades

• Process adult social care financial transactions accurately and efficiently.
• Invoice service users correctly and ensure timely payments to providers.
• Assist customers to understand charges, invoices and processes.
• Administer Direct Payments, issue and monitor documents.
• Investigate and resolve queries related to payments, billing and debt.
• Maintain accurate financial records across multiple systems.
• Produce financial information and reports for managers and budget holders.
• Follow Council financial regulations, charging policies and data protection rules.
• Contribute to service improvements and development of Adults Finance processes.

Conocimientos

Financial administration

Microsoft Excel

Customer service

Organisational skills

Attention to detail

Data protection

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

Finance Assistant - Adults Finance Team Are you looking for a rewarding finance role where your work directly supports Adult Social Care services across Cambridgeshire?, As a Finance Assistant, you will play a vital role in ensuring that adult social care services are accurately funded, providers are paid correctly, and service users receive timely and accurate invoices. You will support a wide range of financial processes including billing, payments, direct payments administration, debt management and customer enquiries. You will work closely with colleagues across Adult Social Care, service users, families, care providers and partner organisations, helping to resolve queries and provide an excellent customer experience. This is a full-time permanent position (37 hours per week) with Scott House, Huntingdon as your contractual office base. The team currently works largely remotely, supporting flexible ways of working, although attendance at Scott House will be required to meet service and business needs.,

• Processing adult social care financial transactions accurately and efficiently.
• Ensuring service users are invoiced correctly and care providers receive timely payments.
• Supporting customers to understand charges, invoices and financial processes.
• Administering Direct Payment processes, including issuing and monitoring documentation.
• Investigating and resolving queries relating to payments, billing and debt recovery.
• Maintaining accurate financial records across multiple systems.
• Producing financial information and reports to support managers and budget holders.
• Working in accordance with Council financial regulations, charging policies and data protection requirements.
• Contributing to service improvements and the ongoing development of Adults Finance processes.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are looking for someone who is organised, self-motivated and committed to delivering high standards of accuracy and customer service. In return, you'll join a team that values collaboration, continuous improvement and personal development.

We're looking for someone who can demonstrate

• Experience of working with financial systems, records or financial administration.
• Strong IT skills, including Microsoft Excel, Word and Outlook.
• Excellent organisational skills and attention to detail.
• The ability to prioritise workloads and work effectively to deadlines.
• Strong communication and customer service skills, particularly when dealing with sensitive enquiries.
• Confidence in building positive relationships with colleagues, service users, families and external providers.
• The ability to work independently while contributing positively to team objectives.
• An understanding of confidentiality, data protection and handling sensitive information appropriately.

Desirable

• Experience within Adult Social Care, local government or a public sector environment.
• Experience of direct payments, invoicing, debt recovery or finance administration.
• Knowledge of social care charging and financial assessment processes.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes