ADMS Solutions & Support Team Leader

GE Vernova; City of Edinburgh; Hybrid; GBP 85.000 - 110.000; Vollzeit

Zusammenfassung

GE Vernova is seeking an ADMS Solutions & Support Team Leader for hybrid/remote work across Europe. You will guide a technical support team modernizing power systems with ADMS software to deliver reliable grid operations.

You will lead daily ADMS support, mentor staff, manage SLAs, coordinate escalations, and deliver stakeholder reports with account managers. A background in SQL, APIs, Linux/Windows, and ITIL practices is highly valued.

Qualifikationen

• Experience in enterprise application support with SQL and spatial data concepts.
• Knowledge of APIs, web services, Linux and Windows OS.
• Proven ITIL-aligned technical team leadership.

Aufgaben

• Lead daily ADMS support operations and manage SLAs.
• Mentor team members and promote knowledge sharing across global support teams.
• Coordinate escalations, perform root cause analysis, drive continuous service improvements per ITIL.

Kenntnisse

SQL

APIs

Linux

Windows

ITIL leadership

Communication

Team leadership

Spatial data concepts

Ausbildung

Bachelor's degree in Electrical Engineering or Computer Science or related field

Tools

Reliance Series 6

FME

CIM data modeling

Jobbeschreibung

Job Description Summary

Job Description

ADMS Solutions & Support Team Leader

Location: Hybrid / Remote (Europe)

Powering the grid requires unwavering reliability. As a Solutions & Support Team Leader for our Advanced Distribution Management System (ADMS) software, you guide a technical support team modernizing power systems into smarter, cleaner energy networks. By combining real-time operational data, network modeling, and collaborative service delivery, you ensure utilities manage grid complexity and maintain resilient operations.

You are a collaborative technical leader who excels at aligning team capabilities, resolving critical system issues, and partnering with utility customers to deliver reliable software solutions.

Key Responsibilities

• Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs).
• Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams.
• Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners.
• Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with Information Technology Infrastructure Library (ITIL) practices.
• Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews.
• Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues.

Qualifications

Required:

• Enterprise application support experience and database management proficiency using Structured Query Language (SQL) and spatial data concepts.
• Working knowledge of Application Programming Interfaces (APIs), web services, and Linux and Windows operating systems.
• Demonstrated experience leading or guiding technical teams within ITIL-aligned support environments.
• Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations.

Preferred:

• Experience with ADMS platforms (such as Reliance Series 6).
• Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling.
• Cloud platform experience across Amazon Web Services (AWS), Azure, or Google Cloud.

A formal education and subsequent Bachelor's degree in Electrical Engineering, Computer Science, or a related field is nice to have, but we are most interested in your total experience and professional achievements.

GE Vernova employees rise to the challenge of building a world that works, supported by competitive benefits and continuous career growth opportunities.

Additional Information

Relocation Assistance Provided: No