Admissions Operations and Delivery Manager

Canterbury Christ Church University; Canterbury; Hybrid; CAD 79,000 - 105,000; Full time

Benefits offered by this job

Flexible working

Hybrid/onsite mix

Job summary

Canterbury Christ Church University seeks an experienced Admissions Operations and Delivery Manager to lead the Admissions Operations and Delivery team within the MARC Directorate. You will oversee admissions processes across undergraduate and postgraduate cycles, working closely with academic schools, recruitment, marketing and technical partners to enhance the applicant journey.

The role emphasizes system configuration, data quality, workflow automation, interview management, and stakeholder

Qualifications

• Significant administrative experience in a Higher Education environment.
• Strong background in student records or admissions systems.
• Excellent communication and analytical skills.

Responsibilities

• Lead Admissions Operations and Delivery team.
• Oversee data processes and applicant workflow management.
• Collaborate with academic schools, recruitment, marketing and IT teams.
• Ensure compliance, data quality and efficient interview management.

Skills

Admissions experience

Data quality

Stakeholder management

Process improvement

Tools

UCAS system

Data workflows

Job description

Admissions Operations and Delivery Manager

This is an exciting opportunity to join the University’s Admissions team, part of the Marketing, Recruitment, Admissions and Communications (MARC) Directorate. We are a collaborative and forward-thinking team dedicated to ensuring efficient, compliant, and applicant-focused admissions operations across all recruitment cycles. You will lead our specialist Admissions Operations and Delivery team, working closely with academic schools, recruitment, marketing, and technical teams to enhance the applicant journey.

The team supports the configuration, optimization, and continuous enhancement of admissions systems and operational processes across undergraduate, postgraduate, collaborative, and modular provision.

As Admissions Operations and Delivery Manager, you will provide operational leadership for the University’s admissions systems (UCAS, DfE and Direct), data processes, and applicant workflow management. You will lead a specialist team responsible for ensuring rigorous data quality, automating processes, interview management and managing external listings. You will bring specialist expertise in higher education admissions administration, and operational problem-solving.

We are looking for an operationally minded, systems savvy professional who can demonstrate outstanding leadership skills and contribute to the wider directorate while managing specialist technical workflows independently. You will already hold significant administrative experience from a Higher Education environment, with a strong background in student records or admissions systems. A meticulous level of attention to detail and the analytical ability to troubleshoot data or system errors are vital for this role, as is the capability to identify priorities and manage a varied project workload against competing recruitment deadlines. Likewise, you will have excellent communication skills to translate complex data clearly and build effective relationships with a wide range of internal and external stakeholders.

We are committed to supporting flexible methods of working wherever possible and this role is flexible and connected (Professional Services) - Campus attendance will vary on a day-to-day and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

(Please note: Leave may be restricted during peak business-critical periods, particularly during August and September to support Confirmation and Clearing activities).

If you require further information regarding the post, please feel free to contact Charlotte Lynsdale, Deputy Director of Admissions ([e-mail]) quoting the job reference number REQ06426.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University is committed to equality of opportunity, supporting and encouraging underrepresented groups as well as valuing diversity. We promote wider inclusion through our polices such as the Race Equality Charter, StoneWall for LGBT+ groups and the Disability Covenant, guaranteeing an interview to all disabled candidates which meet the essential criteria for our roles.

We aim to create an inclusive working culture in which all employees feel valued. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates, which are currently underrepresented throughout Canterbury Christchurch. We are committed to improving employment opportunities for ethnic minorities. We also welcome applications from LGB, Trans and Non-binary candidates. All applications decisions and progression opportunities through the University will be determined by personal merit only.

#Equalityatcccu

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.