Admissions Officer - 12 Months FTC - UK

Arden University; Coventry; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday + bank holidays on-top

Aviva pension plan

Private Medical Insurance

Perkbox benefits

Study Arden courses for free

Golden Ticket education gift

Job summary

Arden University is seeking an Admissions Officer to join the Admissions Team in Coventry. You will process applications for the courses offered, assess applications, and liaise with academics to ensure appropriate decisions are made.

The Admissions Officer will use our CRM to process applications efficiently and ensure compliance with admission policies, with a hybrid working pattern and one day per week travel to our Coventry head office.

Qualifications

• Excellent attention to detail and accuracy when working at pace.
• Ability to work independently and use sound judgement.
• Strong commitment to providing an excellent customer service experience.
• Able to learn new systems and adapt to processes quickly.
• Comfortable working in a fast-paced environment with competing priorities.

Responsibilities

• Making admissions decisions on standard Arden University applications accurately and timely.
• Assessing documentation and requesting information to inform decisions.
• Liaising with academics and recruitment on non-standard cases.
• Issuing accurate offers to study and confirming eligibility.
• Explain Arden entry requirements to others.

Skills

Attention to detail

Independent working

Customer service

Fast-paced environment

Decision making

Job description

Salary: £27,000 per annum

Employment type: Fixed Term Contract for 12 months

Hours per week: 37

Reporting into: Admissions Team Leader

Department: Admissions

This role operates on a hybrid working arrangement that will require 1 days travel into our Coventry head office per week.

This may fluctuate in line with business requirements.

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department

Our Admissions team coordinate, assess and process all applications and the enrolment of students while ensuring the University’s admissions process is compliant with necessary regulatory legislation.

About the Role - Admissions Officer

We are currently looking for an Admissions Officer to join our Admissions Team here at Arden. As an Admissions Officer, you will process applications for the various courses that we offer to students. You will also be responsible for assessing applications and liaising with academics to ensure that appropriate decisions are made. The Admissions Officer will use our CRM system for processing applications, and ensure they are all dealt with efficiently and accurately ensuring compliance with our admission policies.

This is a great opportunity to start a career in Higher Education, with an innovative and progressive organisation who put students at the heart of everything they do.

Other responsibilities for the Admissions officer

• Making admissions decisions on all standard applications for Arden University courses in an accurate, efficient, and timely manner, ensuring compliance with Arden University admission policies
• Assessing application documentation and requesting further information, where required, to inform decision making
• Assessing applications and liaising with academics and recruitment on non-standard to ensure the appropriate decisions are made in accepting students onto Arden University courses
• Issue accurate offers for students to study with Arden University, having demonstrated eligibility to study
• Demonstrate a knowledge and understanding of Arden University entry requirements, being able to explain these to others

About You

You will be a highly organised, proactive and customer-focused individual who is able to work accurately and efficiently in a fast-paced environment.

You will demonstrate excellent attention to detail, strong decision-making skills and the confidence to work independently, while maintaining a high standard of service to applicants and colleagues.

Essential

• Excellent attention to detail, with the ability to check information thoroughly and maintain accuracy while working at pace.
• Ability to work independently and use sound judgement when making decisions.
• A strong commitment to providing an excellent customer service experience.
• Ability to learn and adapt to new systems, processes and ways of working quickly.
• Comfortable working in a fast-paced environment and managing competing priorities under pressure.

Desirable

• Experience of working within a Higher Education setting.
• An understanding of UKVI regulations and their application within the admissions process.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• BUPA Cash Plan
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 26 October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.