Admissions / Discharge Co-ordinator

Merseywestlancs; Knowsley; Remote; GBP 24,000 - 32,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Band 4 Discharge Co‑ordinator for the Gynaecology Ward at St Helens & Whiston Hospitals. You will work within the MDT to ensure smooth patient discharge, coordinating with wards and external agencies, while maintaining compassionate, patient‑centred care.

The role requires NVQ 3 Health & Social Care or Diploma in Healthcare and strong communication skills to support complex patient needs across services.

Qualifications

• Excellent communication skills with patients, carers and MDT members.
• Caring, compassionate, and positive manner.
• Flexible approach to the working environment is essential.

Responsibilities

• Communicate effectively with patients, carers, MDT and external agencies.
• Receive and provide complex information during multi‑strand discussions.
• Liaise with wards to keep discharge list up to date for the following morning.
• Promote effective communication with ward staff and other departments.
• Ensure patient has an excellent hospital journey until discharge.

Skills

Communication skills

Care and compassion

Time management

Flexible approach

Education

NVQ Level 3 Health & Social Care

Diploma in Healthcare

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

TCI/DISCHARGE CO ORDINATOR (Band 4)

Gynaecology Department,St Helens & Whiston Hospitals – Gynaecology Ward

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

An exciting opportunity has arisen within the Gynaecology ward at St Helens & Whiston Hospitals for a dynamic TCU/Discharge Co Ordinator to join the team of dedicated nursing staff in the Gynaecology Department.

Our Gynaecology services provided include;

• Rapid Access – Early Pregnancy Assessment Unit
• Rapid Access Clinics for post-menopausal bleeding / hysteroscopy
• Colposcopy
• Cancer Surgery as part of the Cheshire & Merseyside Cancer Network
• Urology
• Minor Procedures
• Major & Day Case Surgery
• Vulval Clinics

We are looking for a highly motivated professional to join our Gynaecology Team. The post holder must be enthusiastic with a passion for excellence within the delivery of patient care, and be able to work effectively as a member of the team. You must possess a caring, compassionate and positive manner, and have excellent communication skills. A flexible approach to the working environment is essential for this post.

An Enhanced DBS with the checking of Children’s and Adults Barred Lists is required for this post.

Please note the job description and person specification are subject to change as per AfC review

Main duties of the job

The post holder will be closely assisted and supported by the Key Lead Professionals within the Multi-Disciplinary Team [MDT] and led by the MDT discussions, they will ensure the patient has an excellent hospital experience throughout their journey until discharge.

They will be expected to communicate effectively and professionally with patients, carers, members of the MDT and external agencies.

They will receive and provide complex and sensitive information, and due to the patient groups they are dealing with, multi stranded discussions due to patient co-morbidities. There may be barriers to communication in these discussions.

They will liaise with wards and ensure the discharge list is up to date and ready for the following morning.

They will assist in the promotion of effective communication with all ward staff and other departments in relation to their role.

The post holder will have knowledge of the health and well-being of the patients in these settings and an awareness of the service. They will be educated to NVQ Level 3 plus training and experience in a Healthcare setting, Diploma level in a Healthcare setting or have the equivalent of this knowledge gained through training and experience.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person specification

Values

• We are kind
• We are open
• We are inclusive

Qualifications

• Courses relating to diploma/NVQ 3 Health & Social Care

Knowledge

• Relevant experience to diploma level/NVQ level 3
• Knowledge of multi -agency health & social care pathways
• Recent experience of working in a health or social care setting
• Evidence of the delivery of compassionate care
• Experience of audit

Skills

• Ability to manage time and priorities effectively

Other

• Demonstrate care and compassionate approach

Thank you for considering