Admissions Co-Ordinator

Transformationunitgm; Haywards Heath; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading NHS Trust is seeking an Admissions Co-Ordinator who will be responsible for managing patient waiting lists and ensuring effective administrative support. This role offers opportunities for professional growth within a compassionate healthcare environment. Candidates should have administrative experience and a commitment to diversity and inclusion.

Qualifications

• Experience in administrative/ customer service roles.
• Evidence of championing diversity and personal development.

Responsibilities

• Manage the specialty waiting list efficiently.
• Book patient assessments and surgeries according to priority.
• Utilize patient administration system for communication.

Skills

Administrative Experience

Customer Service

Job description

Main area Central Booking & Planned Care Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday - Friday, 9am - 5pm) Job ref 279-7137514-JUN25

Employer 279 University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Princess Royal Hospital Town Haywards Heath Salary £24,625 - £29,114 Per Annum pro rata Salary period Yearly Closing 22/06/2025 23:59

Admissions Co-Ordinator

Band 3

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts , we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

The post holder will be responsible for the efficient management of the allocated specialty waiting list and maintaining government targets in accordance with the Patient Access Policy.

The post holder will at times be required to work unsupervised and on their own initiative, as well as working as part of the team with clinical, management and administration colleagues to deliver the highest standards of administrative support possible to help deliver a patient first service.

Main duties of the job

In the initial period of 12 months, the main duties of the post will be:

• Contact and book pre-operative assessments and TCI (to come in) surgery dates for patients, booking patients according to clinical and waiting time priority and in line with the patient access policy
• Utilise the patient administration system to produce letters which inform patients of the appropriate admission times, location, date, and eating/drinking instructions
• Monitor and maintain the elective inpatient waiting lists, adding patients to the list within 24 hours of a clinician request being received

After the initial 12 month period, the post-holder will progress to Band 4 once fully competent with the above and below duties:

• Plan theatre cases into theatre lists 6 weeks ahead, utilising a developed knowledge of surgical procedures, duration of operating times and theatre availability
• Fully utilise the available theatre lists and escalate any issues as needed

Please see further details in the attached Job Descriptions for the Band 3 aspects of the role and also the Band 4 aspects of the role. Successful candidates will transition to a Band 4 post, subject to meeting all competencies in the attached matrix after a period of one year in post.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Please see attached detailed Job Descriptions and Person Specifications. There is also a competency matric attached.

Person specification

Administrative/Customer Service Experience

• Administrative/Customer Service Experience

Equality, Diversity & Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

Please note, the use of AI generated applications will be closely monitored. It is at the managers discretion to reject your application if they feel the majority has been created through the use of AI tools.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria.For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications

Further Information

For help with the application process for Nursing vacancies, please email [e-mail].

For help with the application process for Non-Nursing vacancies, please email [e-mail].

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