Administrator within our Income Team, London

QA Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated administrator to join their Income Team in London. This full-time, permanent role offers a fantastic opportunity for recent graduates or administrators looking to enhance their career in a dynamic finance environment. You will engage with students, providing essential support for tuition fee payments and grant queries while developing your skills through comprehensive training. The company values continuous learning and development, ensuring you have the resources to achieve your professional goals. Join a diverse and inclusive team dedicated to making higher education accessible to all.

Qualifications

• Proven communication and customer service skills are essential.
• Understanding of Microsoft Office systems is required.

Responsibilities

• Assist students with finance queries and applications.
• Manage instalment plans and ensure timely payments.

Skills

Communication Skills

Customer Service

Microsoft Office

Self-motivation

Flexibility

Stress Management

Education

Graduate Degree

Tools

Microsoft Office

Job description

Administrator within our Income Team, London

Fulltime & Permanent Opportunity working on campus.

About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team?

Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email.

You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration.

You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments.

In interest in finance would be very desirable, as you will be dealing with student fee payments etc.

Bring your experience:

1. Proven high level communication skills.
2. High Level Customer Service
3. Understanding of Microsoft office systems and basic level competency
4. Self-motivated and driven.
5. Versatile and flexible to adapt to new tasks.
6. Calm and composed approach to maintain positive approach in high stress environments.

Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.

A little more about QA Higher Education:

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

The successful candidate will be required to undertake a basic DBS check.

We look forward to hearing from you!

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