Administrator Urgent Care

DHU Health Care CIC; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A health service organization in Leicester is seeking an Administrator for Urgent Care. The role involves supporting the delivery of safe services, managing administrative tasks, and ensuring compliance with policies. Ideal candidates should have strong organizational and communication skills, and experience in administration is preferred. This position offers an opportunity to work in a compassionate and professional NHS environment.

Qualifications

• Experience in an administrative role is preferred.
• Ability to maintain confidentiality.
• Strong IT skills including Excel.

Responsibilities

• Manage internal/external correspondence and filing.
• Handle invoice processing and supplier management.
• Assist in scheduling meetings and taking minutes.

Skills

Attention to detail

Organizational skills

Communication skills

Job description

Job Title

Administrator Urgent Care

Base

Fosse House

Accountable to

Senior Operations Manager

Responsible to

PA & Administration Manager

Job Summary

• To work as an Administrator supporting the DHU Urgent Care
• To support the delivery of safe and effective services across DHU Urgent Care
• To assist in the efficient and effective provision of administrative support to the Operations and Clinical Teams, required to support the delivery of DHU Urgent Care contracts and services
• To ensure compliance with standards in line with agreed policies and procedures; reporting all incidents, complaints, professional feedback and issues occurring
• Any other duties requested by management

Main Duties & Responsibilities

• To assist as required in the delivery of general administrative support duties such as (but not limited to): management of internal/external post; copying; laminating; filing and other administrative tasks requested via the Admin Pool.
• To manage the administration related to the external supply of goods (as required): sourcing suppliers; requesting quotes; establishing suppliers; Purchase Order generation and management; processing invoices and associated queries.
• To hold administrative oversight for both annual leave and timesheets.
• To provide support in the administration of meetings (as required): scheduling; room booking; agenda & papers preparation/circulation; minute taking and action log administration.
• To support in the production of required monthly Board Reports within agreed templates. To include (but not limited to) simple data manipulation; the production of tables/graphs within Excel using provided data.
• To provide administrative support as required to the tracking and compliance to Mandatory Training; and to support arrangement, room booking and attendance to other scheduled training events as required.
• To maintain oversight ensuring good organisation; location; labelling of all files stored on the relevant DHU Shared Drive.
• To manage the ordering, replenishment, and storage of Fosse House Stationery and Household Goods (tea / coffee / cleaning materials etc). This should include periodic reviews of usage and cost, to ensure efficient use of resources and spend and to recommend improvements or changes.
• To support in the management of Smartcard & Rights Access requests and issues. This will include but is not limited to: resolution of basic smartcard issues (password resets/logging in issues etc); assignment or request of RA rights to a user’s Smartcard; assignment of new staff onto the LUCC S1 unit.
• To support in the administration of Systm One unit rotas (as required). This will include but is not limited to: opening/closing of appointment slots; establishment of new appointment rotas.
• To ensure compliance with standards in line with agreed policies and procedures; reporting all incidents, complaints, professional feedback and issues occurring.
• Contribute towards the formulation of policies, standards and procedures for LLR as required.
• To actively participate in promoting and advancing DHU Health Care CIC.

Key Result Areas

• To work with a high degree of accuracy in relation to written materials produced.
• To deliver work to deadline, managing competing priorities and re‑prioritising tasks as required. Where escalation is required this should be done in a timely fashion.
• To work with high degree of efficiency and organisation in relation to the areas of responsibility and active tasks.
• To demonstrate cost consciousness in relation to the areas of responsibility: e.g. Fosse House stationery; sourcing of new suppliers etc.
• At all times ensure own work practices, conduct, behaviour and attitudes provide an example of professionalism for all staff. Be a role model for DHU values.
• At all times ensure that your own actions support and promote equality, diversity and the rights of patients, the public and colleagues within the service.
• Ensure effective management of risk within sphere of responsibility in accordance with DHU Risk Strategy, ensuring compliance with Health & Safety legislation and Clinical Governance Policies and Guidelines.

General Terms and Conditions

• All employees are subject to the requirements of the Health and Safety at Work Act. The post holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves.
• All employees are subject to the requirements of the GDPR, and must maintain strict confidentiality in respect of patients and staff records.
• All employees must comply with the Equality and Diversity Policy and must not discriminate on the grounds of race, colour, nationality, ethnic or national grounds, sex, marital status, disability or any other grounds which cannot be shown to be justifiable.
• Adhere to all procedures, protocols and other relevant memorandum as appropriate.
• Attend training and meetings as and when required to do so by Management.
• Notify the appropriate line Manager immediately of any circumstances which may affect the provision of a high quality service.
• The job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post-holder.

Equipment

• DHU will provide all necessary apparatus and ensure appropriate training is conducted to enable a safe, efficient and high standard of work.

Any special conditions

• Flexibility in duties
• Values, behaviours and principles

We are always :

• Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities.
• Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual.
• Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
• Encouraging – we believe everyone matters, so we inspire confidence in others – promoting ‘speaking up’, fostering career‑long learning and development, and supporting improvement ideas.