Administrator / Receptionist

The JTL Group; Orpington; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

Life assurance

Private healthcare (optional)

Employee Assistance Programme

CPD support

Job summary

JTL is seeking an Administrator / Receptionist for its London South training centre (Orpington). The role is full time, 35 hours per week, 09:00–17:00, with a salary up to £31,550 depending on skills and experience.

You will provide admin and reception support across the centre, manage timetabling, handle calls, visitors and post, and assist with exam bookings and stock duties. A DBS check is required.

Qualifications

• GCSE Maths and English at grade C or above (or equivalent).
• Good IT skills including basic software and office applications.
• Strong organisational and time-management abilities.
• Excellent telephone manner and professional communication.

Responsibilities

• Provide general administration support for the centre and staff.
• Manage timetabling and booking arrangements for workshops, classrooms and meetings.
• Answer incoming calls promptly and professionally.
• Greet visitors and ensure their needs are met with a positive first impression.
• Maintain a safe, compliant centre environment and handle post.
• Process invoicing and raise purchase orders as needed.

Skills

IT skills

Organisational skills

Telephone manner

Customer facing

Education

GCSE Maths and English

Job description

Administrator / Receptionist

Location: This role is based at our London South Training Centre, located in Orpington.

Working pattern/hours: Full time, 35 hours per week, Monday to Friday. Working hours 09:00 - 17:00.

Salary: Up to £31,550 depending on skills and experience.

About JTL

JTL is a national apprenticeship provider specialising in the electrical and plumbing sectors, supporting thousands of apprentices and working with employers across England and Wales. We are proud to be an Ofsted 'Good' provider and a registered charity, reinvesting in our learners, staff and training facilities.

Our apprentices are at the heart of everything we do. We work closely with employers to develop the next generation of skilled tradespeople, providing high-quality training, support and guidance throughout the apprenticeship and training journey.

About the role

To provide effective administration and reception support in JTL London South (Orpington) and the wider southern regional training centres.

Key Responsibilities and Accountabilities:

• To provide general administration support for the Centre and staff as required.

• Manage and maintain timetabling systems, booking arrangements for workshops, classrooms and meeting rooms for the JTL Northeast region centres.

• Respond to all incoming telephone calls, ensuring that these are answered promptly and dealt with effectively.

• Receive and challenge where necessary all visitors to the centre, ensuring that their requirements are effectively met and creating a favourable first impression.

• Maintain a safe and secure centre environment and comply with all necessary policies.

• Deal with incoming and outgoing post as delegated by the Centre Manager.

• Manage and maintain exam bookings and operation including rooming and invigilator arrangements.

• Assist with the collation and updating of the Centre diaries.

• Assist with the administration of the centre stationery and stock.

• Open up and close the Centre from time to time as delegated.

• Actively engage in other such duties, under the discretion of the centre managers as and when necessary.

• Keep apprentice tracking documents up to date.

• Carry out invoicing and raise Purchase orders.

What we're looking for:

• GCSE, Maths and English, A-C or equivalent

• Good IT skills

• Good organisational skills

• Good telephone manner

• Good customer facing skills

Desirable:

• Administration experience.

We offer:

• 25 days' annual leave plus bank holidays, with additional days for long service and a Christmas shutdown
• Generous pension scheme with matched contributions
• Life assurance and occupational sick pay
• Optional private healthcare and regular health checks
• Access to an Employee Assistance Programme for you and your family
• CPD support, including funding for professional qualifications and ongoing training
• A supportive, collaborative and values-driven working environment, plus much more

Safeguarding and inclusion

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

We are an equal opportunities employer and are committed to creating an inclusive workplace where everyone feels valued and supported.

An Enhanced DBS check is required for this role.