Administrator/Receptionist

NHS; Chelmsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established healthcare practice in Chelmsford is seeking a full-time administrator to support the team and enhance patient service delivery. The role involves greeting patients, managing appointments, and processing various types of information. An organized and adaptable individual with strong IT skills and attention to detail is preferred. Prior experience in primary care is a plus. The role offers the opportunity to work in a friendly environment dedicated to high-quality patient care.

Qualifications

• Experience as an administrator in a healthcare setting is desirable but not essential.
• Ability to multi-task and work efficiently under pressure.
• Confidential and discreet communication skills.

Responsibilities

• Greeting and directing patients and managing patient registration.
• Acting as the central point of contact for patients and clinical teams.
• Processing requests for information and handling incoming queries.

Skills

Excellent IT skills

Time management

Organizational skills

Effective communication

Attention to detail

Job description

An opportunity has arisen for a new administrator at Baddow Village surgery for a administration/receptionist to join our team on a full-time basis. The role is mainly within the admin team but may be required to cover reception when there are staff shortages. The successful applicant will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
• Acting as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
• Maintaining and monitoring the practice appointment system
• Following the long term conditions processes
• Processing personal, telephone and e-requests for appointments
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signposting patients to the correct service
• Processing incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Processing all DNA letters in accordance with current policy
• Reading code data on SystmOne
• Photocopying documentation as required
• Filing and storing records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Inputting data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Processing requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
• Supporting all clinical staff with general tasks as requested

About us

Baddow Village Surgery is a well-established, semi-rural training practice, located a few miles south of Chelmsford city centre close to the A12. We are a friendly and forward-thinking GMS practice, with patient care at the heart of what we do.

About us:

• 14,000 patients, 5 partners and 5 salaried GPs, 1 ANP, 3 practice nurses and 2 HCAs
• Experienced reception and administration team
• Training practice - 2 GP registrars
• 20% dispensing
• Consistently high QOF achievers
• CQC rating good for all domains
• SystmOne
• Excellent local schools

Please see our website www.baddowvillagesurgery.co.uk for further information about us.

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.