Administrator | Kent and Medway Mental Health NHS Trust

Kent and Medway NHS and Social Care Partnership Trust; Ramsgate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Ramsgate is seeking a dynamic Administrator to support the Thanet Mental Health Administration Team. The role involves providing secretarial support, data management, and liaising with departments to ensure quality service delivery. Candidates should have GCSEs in Maths and English, experience with MS Office, and excellent organizational skills. This full-time position offers a challenging and rewarding environment focused on improving mental health care for the community.

Qualifications

• Experience in a customer service role or understanding of service experiences.
• Confident and professional demeanor.
• Ability to manage a variety of tasks.

Responsibilities

• Data entry and updating of records.
• Checks and liaising with internal departments.
• Preparation of documents from dictation.
• Management of Consultant diaries.
• Booking of appointments.

Skills

Customer service understanding

Organizational skills

Attention to detail

MS Office proficiency

Audio typing

Education

GCSE in Maths and English or equivalent

NVQ Level 2/RSA2 or equivalent

Job description

We are looking for a dynamic, self‑motivated, forward‑thinking Administrator. The position will be within the Thanet Mental Health Administration Team, based at The Beacon, Manston Road, Ramsgate and is a full‑time post (37.5 hours per week). You will provide full secretarial and administrative support to a multi‑disciplinary team.

Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent. You’ll either have past customer service experience, or a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you’ll be at home speaking with our patients and making sure that your work is of the very highest quality.

With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio‑typing experience is a bonus. Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the forefront.

High‑quality administration services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge – some of the responsibilities for the role are listed below:

Responsibilities:

• Data entry, e.g., inputting of information such as new referrals and updating of RiO records.
• Checks relevant systems, e.g., RiO for clinic appointment lists.
• Liaising with other internal departments.
• Preparation of a variety of documents and correspondence from digital dictation or notes.
• Printing information in spreadsheet or report format as required.
• Likely to process confidential information.
• Management of Consultant diaries.
• Booking of appointments.
• Minute taking.
• Arranging meetings and events.
• Ordering of stationery and other supplies.
• Supervision of Administration Assistants.

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us – if you share our passion for better mental health care and want to be part of a team that's doing well together.

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Wednesday 31 Dec 2025