Administrator, Investor Services

Gen II Fund Services; Reading; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Gen II Fund Services seeks a Transfer Agency professional to join our Southampton team. You will maintain the investor register, perform controls on transactions, and produce reporting for clients and internal stakeholders.

You will handle cash flow reconciliation, validate payments, and monitor late receipts, while collaborating with teams in Luxembourg, the US, and the UK. English fluency is essential; real estate and private equity fund knowledge is advantageous.

Qualifications

• University degree or equivalent.
• 12–24 months experience in a Transfer Agency role.
• Knowledge of Real Estate and Private Equity funds and regulatory obligations of a Luxembourg PFS.
• Excellent level of English (verbal and written); other languages are advantageous.
• Able to work to tight deadlines and manage multiple tasks.

Responsibilities

• Prepare daily/weekly controls for investor instructions.
• Maintain investor register and static data.
• Perform first-level controls on investor transactions and reconciliations.
• Produce investor-level reporting for internal and external stakeholders.
• Monitor cash flow, validate payments, and monitor late receipts.
• Manage investor queries and ensure timely responses to clients/investors.
• Escalate issues to Transfer Agency management as needed.
• Prepare audit packs for management review and external examinations.
• Collaborate with Luxembourg, US, and UK teams; be a team player.

Skills

Attention to detail

Analytical skills

Interpersonal skills

Communication skills

Organization

Working to tight deadlines

Education

University degree or equivalent

Job description

This is an exciting opportunity to be involved in the Southampton entity and become a key member of our team as we continue to substantially grow our business. The role sits within the Investor Services Transfer Agency Department, reporting to the Transfer Agency Manager.

What you'll be doing

• Preparation of daily and weekly controls related to investor instructions
• Maintenance of the investor register, including update of investor static data (e.g: bank details, contact details)
• Perform daily and weekly first level controls related to investor transactions, transaction validation and reconciliation
• Production of investor level reporting for internal stakeholders and external clients,
• Cash flow monitoring and reconciliation:
  • Source of funds (validate incoming payments from investors including detection of receipts from 3rd parties),
  • Late receipt monitoring: follow up on outstanding capital call payments and associated reporting and reconciliation,
  • Query management, monitoring and oversight of queries received from internal and external parties. Ensure queries are acknowledged and responded to in a timely manner, including direct interaction with clients and or investors,
• Ensure adherence to all established procedures and controls,
• Ensure timely escalation of issues to Transfer Agency management
• Preparation of audit packs for review by Transfer Agency management review prior to providing to internal and external examinations,
• Collaborate closely with other departments in both Luxembourg (e.g Client Services, Registration), US (e.g: client services) locations, and UK.
• Team player, client focused and highly motivated to join a dynamic team working in a fast-paced environment.

This role can be based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual's preferences and circumstances.

• University degree or equivalent,
• 12-24 months experience in a Transfer Agency role
• Knowledge of Real Estate and Private Equity funds and associated regulatory obligations of a Luxembourg PFS.
• Excellent level of English, both verbal and written. Additional languages considered an advantage,
• Comfortable working to tight deadlines,
• Good analytical skills with attention to detail,
• Excellent interpersonal and communication skills,
• Excellent organization skills,