Administrator – Inflammatory Bowel Disease

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive benefits package

Generous annual leave

Flexible working

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust in Salford invites applications for an Administrator – Inflammatory Bowel Disease. The role provides essential administrative support to the IBD nursing team across outpatient clinics, an advice line and the biologics service.

You will work Monday to Friday, using PAS and MS Office to maintain accurate, confidential records and coordinate patient appointments. The successful candidate will have strong communication skills, NHS experience and the

Qualifications

• Must have strong working knowledge of Microsoft Office, Excel and Word.
• Excellent verbal interpersonal and communication skills.
• Ability to prioritise workload and manage time effectively.
• Maintain confidentiality regarding patients and staff.
• Awareness of equality and valuing diversity within the role.
• Basic IT skills and Windows navigation.
• Flexible and able to work independently.
• Note-taking abilities and being an effective team member.
• NHS experience preferred.

Responsibilities

• Communicate effectively with patients, relatives and carers.
• Respond to internal and external telephone enquiries in a timely and helpful manner.
• Be conversant with the Patient Administration System (PAS) and departmental electronic systems.
• Ensure information relating to patients and staff is accurately documented and confidential.
• Plan and prioritise workload and arrange meetings for the IBD team.
• Book appointments for blood monitoring clinic.
• Support home care prescriptions and Brooke Transfusion Unit listings.
• Populate clinic list for virtual biologic clinics.

Skills

MS Office

Excel

Word

Interpersonal skills

Communication skills

Confidentiality

Diversity awareness

Time management

Independent working

Team player

NHS experience

Education

RSA II in word processing

Job description

Northern Care Alliance NHS Foundation Trust

Administrator – Inflammatory Bowel Disease

The closing date is 12 November 2026

An exciting opportunity has arisen to become part of our Inflammatory Bowel Disease team as an Administrator at Salford Royal Foundation Trust, part of the Northern Care Alliance.

Joining the existing team, you will have excellent administration and communication skills as well as previous experience working within a healthcare setting. You will use those skills to provide accurate, efficient and effective administration support to the clinical nursing team.

You will become part of a dynamic, interventional team which supports patients with IBD. The service is a busy proactive service which operates outpatient clinics, an advice line and a large biologic service.

Working with other administrator colleagues, you will provide a service to support the team Monday to Friday.

Main duties of the job

• To communicate effectively with patients, relatives and carers.
• To demonstrate ability to deal with barriers to effective communication.
• To respond to internal and external telephone enquiries in a timely and helpful manner.
• To be conversant with alternative modes of communication i.e. text phone, email, any relevant.
• To be conversant with all the functions on the Patient Administration System (PAS), departmental electronic systems.
• To ensure that all information relating to patients and staff is accurately documented, stored confidentially and is password protected
• To analyse and resolve patient problems and difficulties and pass on unresolved difficulties to a qualified Nurse if unable to bring about a resolution.
• To plan and organise tasks under the direction of the IBD Nurses and Biologics coordinator.
• To plan and prioritise own workload and arrange meetings as required for the IBD team.
• To attend departmental/team meetings and participate in discussions regarding the development of services.
• To liaise with patients, relatives and carers and advise/direct them as required by the IBD team.
• Book appointments for blood monitoring clinic.
• Support the Biologics coordinator in managing home care prescriptions and arranging listings on the Brooke Transfusion Unit.
• To populate clinic list for the virtual biologic clinics.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

• competitive benefits package
• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities

Person Specification

Qualifications & Training

• RSA II in word processing or equivalent

Knowledge, Skills & Experience

• Must be able to demonstrate a good working knowledge of Microsoft Office, Excel and Word.
• Excellent verbal interpersonal and communication skills.
• Ability to prioritise workload and mange time effectively.
• Demonstrate an understanding of the need to maintain a strict level of confidentiality with respect to clients and staff.
• To demonstrate an awareness and understanding of supporting equality and valuing diversity within their role.
• Basic IT skills including: Log-in and log-out,,Operating a mouse and keyboard, Navigating a Windows-based environment.
• Flexible approach to work.
• Ability to work on your own initiative, and without close supervision.
• Ability to take notes at meetings.
• Ability to be an effective team member.
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Care Alliance NHS Foundation Trust

£25,760 to £27,476 a yearpro rata, per annum