Administrator - Engineering Support

Beta; Belfast City District; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days annual leave + 11 bank hols

Company pension scheme

Life assurance

Private medical insurance

Staff transport to city centre

Descripción de la vacante

Beta in Belfast is seeking an Administrator - Engineering Support to join a friendly team in a utility company. This office-based role handles admin duties and supports engineers.

Key tasks include coordinating engineer's daily jobs, handling calls, maintaining records, and acting as a first point of contact. Strong organisational skills and customer service experience preferred.

Formación

• 5 GCSEs at grades A*-C, including Mathematics or English, and/or 1 year of relevant office experience
• 2+ years' relevant office/administration experience
• Experience managing high volume enquiries with accuracy and quality
• Experience handling varied workloads with competing priorities and deadlines
• Experience responding to urgent or unplanned demands

Responsabilidades

• Coordinate engineer's daily jobs using handheld dispatch technology
• Handle incoming telephone calls professionally and perform general admin duties including filing and records management
• Act as first point of contact for engineers and technical staff, providing information and documentation to support delivery of work

Conocimientos

Customer service

Office administration

Communication

Educación

GCSEs including Maths or English

Herramientas

Dispatch software

Descripción del empleo

Are you currently looking to change your current job and have experience in administration? Do you have experience in customer service? Then we want to hear from you!

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.

Please note that this is an office-based role. We cannot offer hybrid or remote-working.

As an equal opportunity employer, we welcome applications from all ages and backgrounds.

Key Responsibilities

• Coordinate engineer's daily jobs using handheld dispatch technology
• Handle incoming telephone calls promptly and professionally, and carry out general administrative duties as required, including filing, archiving and maintaining accurate records
• Act as a first point of contact for engineers and technical staff, responding promptly to queries and providing accurate information, documentation and records to support the delivery of their work.

Essential criteria

Either

• 5 GCSEs at grades A* - C, or equivalent, including Mathematics or English, plus at least 1 year's relevant experience in an office or administration role

Or

• At least 2 years' relevant experience in an office or administration role

And

Experience of:

• Managing a high volume of enquiries while maintaining accuracy and quality
• Managing a varied workload with competing priorities and tight deadlines
• Working in a role that requires responding to urgent or unplanned demands

Desirable criteria

• Providing telephone-based support to engineers or contractors in a field-based environment
• Dealing with customer queries and/or complaints

Administrator - Engineering Support Oct 2026.pdf

What’s in it for you?

• you will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
• two salary increases at six-monthly intervals
• enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
• life assurance whist employed by the Company.
• private medical insurance upon meeting qualifying criteria.
• free staff transport to and from the city centre

Does this sound like you?

We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:

• Respects diversity and behaves in an inclusive manner.
• Has a can-do attitude.
• Can evolve and adapt quickly.
• Wants to deliver positive change to the customer and communities that we serve.
• Recognises that we can achieve more through teamwork.

A little more about us

We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network.

Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.

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