Technical Support Administrator

Cadent Foundation; Willenhall; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme matched up to 18%

25 days holiday +

Flexible working

Job summary

Cadent Foundation is hiring a Technical Support Administrator to provide essential administrative and coordination support across operations. The role sits at the heart of multiple processes, assisting with compliance, project tracking, training coordination, and asset data management.

You will work with diverse stakeholders to keep information accurate, activities on track, and customers updated. Ideal candidates are highly organised, enjoy variety, and value delivering excellent support.

Qualifications

• Strong administrative experience with multi-tasking and deadlines.
• Excellent organisational skills for coordinating activities and tracking progress.
• Customer and stakeholder focus in a professional, responsive manner.
• IT and systems capability using MS Office and other databases.
• Attention to detail to maintain accurate records and data.
• Clear and professional written and verbal communication.
• Strong problem-solving approach to improve processes.
• Administrative qualifications and IOSH/SCO accreditation are beneficial.

Responsibilities

• Provide wide-ranging administrative and coordination support to keep operations running smoothly.
• Assist with project tracking, training coordination, and asset data management.
• Handle customer inquiries and liaise with stakeholders to maintain updated information.

Skills

Administrative experience

Organisational skills

Customer/stakeholder focus

IT & systems capability

Attention to detail

Communication skills

Problem-solving

Education

Administrative qualifications

IOSH or SCO accreditation

Tools

Excel

Word

Microsoft Office

Databases / business systems

Job description

Title: Technical Support Administrator

Location: Hybrid between Planetary Rd, Wolverhampton & Home

Advertised Salary: £34,356-£38,397 depending on skills & experience

Job Function: Operations

Working Hours: 37

Location Type: Hybrid

Contract Type: Permanent

Req ID: 3160

Posting End Date: 10/11/26

Location: Hybrid working between Planetary Road, Wolverhampton Office (WV13 3XA) & Home – typically 2-3 days per week in office

Providing the support that keeps our technical teams running smoothly

We're looking for a Technical Support Administrator to join our team and provide a wide range of administrative and coordination support activities that help keep our operations running effectively. This is a varied role that sits at the centre of several key business processes, supporting technical teams with everything from compliance activities and customer enquiries to project tracking, training coordination and asset data management. You'll work with a broad range of stakeholders across the business, helping keep information accurate, activities on track and customers updated throughout the process. If you're highly organised, enjoy variety in your work and take pride in delivering excellent support to colleagues and customers, this could be a great opportunity to develop your skills within a busy operational environment.

Why you'll love this role

• Be at the heart of the team by providing essential administrative and coordination support across a wide range of operational and technical activities.
• Enjoy a varied workload covering project tracking, customer liaison, compliance monitoring, training coordination, financial administration and asset data management.
• Support operational teams by helping keep key activities organised, coordinated and progressing as planned.
• Build relationships across the business by working with operational teams, managers, suppliers, customers and other key stakeholders.
• Make a real difference to customer experience by supporting the resolution of enquiries, complaints and appointments in a timely and professional manner.
• Help improve the way we work by spotting opportunities to simplify processes and make day-to-day activities more efficient.
• Develop your technical knowledge through involvement in specialist activities such as records management, statutory drawings, permitry support and training coordination.
• Play an important role in compliance and governance by helping ensure data, records and processes are maintained accurately and in line with company requirements.

What You'll Bring

• Strong administrative experience – Able to manage multiple tasks, priorities and deadlines while maintaining a high level of accuracy.
• Excellent organisational skills – Comfortable coordinating activities, tracking progress and ensuring actions are completed on time.
• Customer and stakeholder focus – Experience supporting colleagues, customers and external partners in a professional and responsive manner.
• IT and systems capability – Confident using Microsoft Office applications, including Excel and Word, together with other business systems and databases.
• Attention to detail – Able to maintain accurate records, process data correctly and ensure information is complete and up to date.
• Communication skills – Comfortable communicating clearly and professionally, both verbally and in writing.
• Problem-solving approach – Comfortable questioning existing processes, suggesting improvements and helping implement changes where needed.
• Relevant knowledge and qualifications – Administrative qualifications, IOSH or SCO accreditation would be advantageous, although equivalent experience will also be considered.

Interviews are expected to take place w/c 16/11

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It For You

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

Be part of something big. Help shape the future of gas for generations to come.