Administrator - Diabetes & Endocrinology

NBT; West of England; On-site; GBP 26,000 - 27,000; Part time

Job summary

The Bristol NHS Foundation Trust invites applications for an Administrator in the Diabetes & Endocrinology service, supporting the Insulin Pump service. This Band 3 post is part-time (15 hours per week) and requires strong typing, organisation and NHS-style administrative experience.

The role is based at Southmead Hospital, Bristol. We offer flexible working considerations where possible and aim to support a healthy work-life balance.

Qualifications

• GCSEs incl English and Maths are required.
• NVQ Level 3 or equivalent experience.
• RSA or typing qualification or demonstrated extensive typing skill.
• Knowledge of medical terminology.

Responsibilities

• Processing referrals and clinic outcomes.
• Administrative support for the Insulin Pump Service.
• Communication with patients, clinicians and external organisations.

Skills

Typing skills

Organization

Prioritisation

Deadlines under pressure

Independence

Education

GCSE/ O’ Level English & Maths

NVQ Level 3

Typing qualification

Medical terminology

Tools

Microsoft Word

Outlook

Job description

Administrator - Diabetes & Endocrinology

Band 3

Main area Diabetes & Endocrinology Grade Band 3 Contract Permanent Hours Part time - 15 hours per week (To be worked during core office hours of 8.00-16.00 Monday-Friday) Job ref 339-M6416-LMG-A

Site Southmead Hospital Town Bristol Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 02/11/2026 23:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

The postholder will provide comprehensive administrative support to the Diabetes and Endocrinology Service, including the specialist Insulin Pump Service. Responsibilities include appointment booking, waiting list management, validation of patient pathways, processing clinical correspondence, coordinating pump-related clinics and education events, supporting patients using insulin pump technology, responding to enquiries, maintaining electronic patient records, and supporting clinicians to deliver high-quality patient care. The postholder will work closely with consultants, diabetes specialist nurses, pump educators, dietitians and administrative colleagues to ensure patients receive timely access to care and that Trust standards and performance targets are met.

Main duties of the job

• Processing referrals and clinic outcomes.
• Administrative support for the Insulin Pump Service.
• Communication with patients, clinicians and external organisations.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Develop and maintain knowledge of Trust patient administration systems, policies and procedures.
Understand Referral to Treatment (RTT) standards and waiting list management processes.
Apply knowledge of outpatient services, clinic scheduling and appointment management.
Ensure work is carried out in accordance with Trust policies, national guidance and administrative procedures.
Participate in mandatory training and service-specific development activities.
Develop and maintain knowledge of insulin pump and diabetes technology pathways to support the administrative management of the service.
Understand the administrative requirements associated with insulin pump initiation, follow-up and annual review appointments.
Support administration of diabetes technology services including continuous glucose monitoring (CGM) and insulin pump clinics.

Person specification

Education and qualifications

• Minimum three GCSE/ O’ Level qualifications, to include English Language and Mathematics
• NVQ Level 3 or equivalent experience
• RSA or equivalent typing qualification or demonstrated extensive experience and skill
• Knowledge of medical terminology

Experience

• Experience in typing or secretarial duties in an office environment
• Experience of administrative and clerical practices and processes
• Extensive working knowledge of Microsoft Word and Outlook
• Must have used a computerised patient administration system or company database. Willingness to learn new IT skills and technology
• Experience of having worked in the NHS, or other patient/customer focused environment
• Knowledge of audio typing or digital dictation would be an advantage
• Experience of working with Excel spreadsheets

Knowledge/Skills/Abilities

• Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians
• Exceptional typing skills, able to process large amounts quickly and accurately
• Must be able to demonstrate organisation and prioritisation skills
• Demonstrate working to tight deadlines/under pressure
• Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

Important Details

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.