Administrator (6 Month Contract)

Gen Re; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Life & Health team in our London office is seeking a proactive Administrator to deliver hands-on support across underwriting, claims and finance. You will manage daily admin tasks, help improve processes and explore how automation and AI can enhance productivity and service delivery.

You'll work closely with underwriters, claims handlers and finance colleagues, coordinating tasks, data reporting and travel arrangements while maintaining accurate records.

Qualifications

• Experience in administrative roles, ideally in financial services.
• Strong written and verbal English communication.
• Ability to manage multiple priorities with accuracy.
• Interest in technology, automation and AI tools.
• A basic understanding of accounting principles would be beneficial.
• Experience with data and reporting is a plus.

Responsibilities

• Manage Underwriting and Claims shared inboxes, ensuring enquiries, cases and claims are triaged, tracked and allocated efficiently.
• Monitor workflows and support the achievement of service standards, helping ensure timely underwriting and claims decisions.
• Liaise with Finance and other internal teams on underwriting and claims-related matters.
• Produce regular management information, reporting and data packs, identifying opportunities to improve reporting processes and data quality.
• Coordinate meetings, seminars and business events for the Underwriting and Claims teams.
• Arrange travel and process expenses for team members.
• Maintain accurate records and ensure documentation is managed effectively.
• Support projects and initiatives designed to streamline processes, improve operational efficiency and enhance team effectiveness.
• Explore opportunities to utilise digital tools, automation and AI-enabled technologies to simplify administrative tasks and improve workflow management.
• Provide flexible support across the wider Life & Health function as business needs evolve.

Skills

Communication

Organisation

Attention to detail

Proactive mindset

Analytical skills

Data handling & reporting

Independent working

Team collaboration

Tools

Excel

Word

Outlook

Job description

Shape Your Future with Us

General Re Corporation, a subsidiary of , is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. Its direct reinsurance companies conduct business as Gen Re.

Gen Re delivers reinsurance solutions to the Life/Health and Property/Casualty insurance industries. Represented in all major reinsurance markets through a network of more than . We have earned superior financial strength ratings from each of the major rating agencies.

Our Life & Health team based in the London office is currently offering an excellent opportunity for a proactive, organised and forward-thinking Administrator to join their team.

Context of the Role

This role would suit someone who is comfortable managing administrative tasks, while also identifying opportunities to improve processes and explore how technology, automation and emerging AI tools can support productivity and service delivery.

The role offers broad exposure across Underwriting, Claims and Finance and provides a strong foundation for someone looking to develop a career within insurance or reinsurance.

What We're Looking For

We are looking for someone who is naturally curious, highly organised and comfortable taking ownership of their work and responsibilities.

Experience within insurance or financial services would be advantageous, but we are equally interested in candidates who can bring strong administrative, analytical and process improvement skills from other professional environments.

Main Purpose of the Role

The role combines hands‑on administrative and operational support with responsibility for helping our Underwriting and Claims teams work effectively, while identifying opportunities to improve ways of working.

You will provide support to a team across Underwriting, Claims and the wider Life & Health function.

Working closely with our Underwriting, Claims and Finance teams, you will play a central role in supporting key business activities, ensuring day‑to‑day processes run smoothly and contributing practical ideas to help us develop more effective ways of working.

Key Responsibilities

• Manage the Underwriting and Claims shared inboxes, ensuring enquiries, cases and claims are triaged, tracked and allocated efficiently.
• Monitor workflows and support the achievement of service standards, helping ensure timely underwriting and claims decisions.
• Liaise with Finance and other internal teams on underwriting and claims‑related matters.
• Produce regular management information, reporting and data packs, identifying opportunities to improve reporting processes and data quality.
• Coordinate meetings, seminars and business events for the Underwriting and Claims teams.
• Arrange travel and process expenses for team members.
• Maintain accurate records and ensure documentation is managed effectively.
• Support projects and initiatives designed to streamline processes, improve operational efficiency and enhance team effectiveness.
• Explore opportunities to utilise digital tools, automation and AI‑enabled technologies to simplify administrative tasks and improve workflow management.
• Provide flexible support across the wider Life & Health function as business needs evolve.

Skills & Experience

• Excellent written and verbal communication skills, with the ability to build positive working relationships with colleagues and stakeholders.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A high level of attention to detail and the ability to produce high‑quality work.
• A proactive mindset with a genuine interest in improving processes and increasing efficiency.
• Strong analytical and problem‑solving skills.
• Confidence working with data, reports and management information.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.
• An interest in technology, automation and AI tools, with a willingness to explore how these can be used to improve workflows and business processes.
• Ability to work independently, take ownership of tasks and contribute positively as part of a team.
• Adaptability, resilience and the ability to perform effectively in a fast‑paced environment.
• A basic understanding of accounting principles would be beneficial.
• Fluent in written and spoken English.

Why Join Us?

This role offers a unique opportunity to gain exposure across Life & Health underwriting and claims within a leading global reinsurer. You will work alongside experienced professionals, develop a broad understanding of the reinsurance business, and can contribute to the modernisation of processes through technology, automation and AI‑driven solutions.