Administrator

Adecco; West of England; On-site; GBP 17,000 - 21,000; Full time

Job summary

Avon and Somerset Police are seeking a Transport Services Administrator (Temporary) based at Cabot Park Workshop, Avonmouth. You will be the first point of contact, handling enquiries and admin tasks to keep the fleet moving.

The role requires strong customer service, MS Office skills, and the ability to work both independently and with the team, with security vetting due to police environment.

Qualifications

• Proven experience in customer service, particularly face-to-face and over the phone.
• Proficiency in Microsoft Office and other computer packages.
• Strong administrative skills with a sound understanding of delivering support services, preferably in remote locations.
• Ability to work independently and collaboratively within a team environment.
• Excellent organisational skills with the ability to prioritise workload and respond effectively in emergency situations.

Responsibilities

• Greet customers, officers, staff and visitors and provide first-contact admin support.
• Update fleet vehicle records to ensure roadworthiness and compliance.
• Handle inbound calls about repairs, maintenance and progress; monitor appointments.
• Coordinate workshop appointments or roadside assistance with frontline customers.
• Oversee allocation of courtesy vehicles and keep fleet records in the system.
• Prepare pre-appointment paperwork and handovers to technicians.
• Sign-in visitors and provide site safety information as required.
• Manage records in the Traka key fob system and issue fuel bearer cards.

Skills

Customer service

Administrative skills

Microsoft Office

Teamwork

Independent working

Tools

Traka key fob system

Fleet management system

Job description

Transport Services Administrator (Temporary)

Location: Cabot Park Workshop, Cabot Park, Avonmouth, BS11 0YH

Hourly Rate: £13.08

Working Pattern: Full Time

Our client, Avon and Somerset Police are seeking a dynamic and enthusiastic Transport Services Receptionist to join their team on a temporary basis. This is an exciting opportunity for individuals who thrive in a customer-focused environment and possess a passion for delivering exceptional service.

Key Responsibilities

• Welcoming customers, police officers, staff, and visitors to the workshop while providing first-contact administrative support and handling queries with professionalism.
• Assisting with the collection of fleet vehicles, ensuring that all systems are updated accurately to maintain roadworthiness and legal compliance.
• Managing incoming calls related to vehicle repairs, maintenance, and job progress, while effectively monitoring appointments to optimise workshop loading.
• Collaborating with frontline customers to arrange suitable workshop appointments or roadside assistance when necessary.
• Overseeing the allocation of courtesy vehicles and maintaining accurate records in the fleet management system.
• Completing necessary pre-appointment paperwork, including job cards and compliance checks, to facilitate smooth handovers to vehicle technicians.
• Ensuring safety protocols are adhered to by signing in visitors and providing site safety information.
• Inputting and managing records within the Traka key fob system and issuing fuel bearer cards for vehicles in transit.

Ideal Candidate Profile

• Proven experience in customer service, particularly face-to-face and over the phone.
• Proficiency in Microsoft Office and other computer packages.
• Strong administrative skills with a sound understanding of delivering support services, preferably in remote locations.
• Ability to work independently and collaboratively within a team environment.
• Excellent organisational skills with the ability to prioritise workload and respond effectively in emergency situations.

Core Values

Our client is committed to upholding the principles of equal opportunity and encourages applications from diverse backgrounds, including individuals with disabilities. The organisation values integrity, public service, and transparency, ensuring a supportive and inclusive workplace.

Additional Information

This role will require security vetting as per the vetting code of practise. Reasonable adjustments will be made for candidates covered by the provisions of the Equality Act to ensure they can perform the core duties of the role.