Administrator

FearFree; Trowbridge; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

FearFree in Trowbridge is seeking an Administrator to support the daily running of services, answering calls, handling office tasks and reception duties.

The role offers a mix of home and office work with at least two days in the office and travel for meetings. You will support with project trackers, client records and communications across teams.

Responsibilities

• Answer phone calls and provide reception duties.
• Perform general office administration and manage post.
• Arrange couriers and liaise with contractors and the public.
• Support meetings: book spaces, set up links and take minutes.
• Maintain client management system and processing referrals.

Job description

Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

As an administrator you will be central to the efficient running of all our services providing phone, administration, office duties and reception duties. You will often be the first point of contact in the organisation.

FearFree is committed to flexible and hybrid working. This role will be a mix of home and office based with a minimum of two days in the office, alongside requiring travel for meetings and other deliverables.

Key Responsibilities

• Work with the central services and services team to support with the day to day running of the organisation. This will include answering phone calls, office administration, preparing outgoing post and ensuring that letters/parcels are posted and couriers arranged, liaising with contractors, partners and the general public. This will also include responding and sign posting calls from the people we support.
• Manage and maintain office consumables and stationary levels within the office.
• Support with team meetings including setting up links, booking spaces and taking minutes.
• Support with project management across teams and oversee project trackers.
• Support with setting up appointments, group work or other services alongside the services team.
• Support with updating and maintaining our client management system.
• Support with updating and maintaining our client managemenet system.
• Support with processing referrals into our services.
• Support with letter writing such as legal letters.
• Any other tasks set by the line manager.

General

• Live and embody the FearFree values.
• To promote the service to external agencies where applicable.
• Ensure our service is widely accessible – adapting practice as required to suit individuals.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Engage with supervision, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues.
• Support colleagues in all services across FearFree as required.
• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation.
• To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.

The closing date for this role is 28th September 2026, but we reserve the right to close this earlier if sufficient applications are received before then – early applications are therefore encouraged. Initial Teams interviews will likely take place on 1st October, with interviews in our Trowbridge office planned for 8th October.

FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.