Administrator

Berkshire Healthcare Foundation Trust; Thatcham; On-site; GBP 23,000 - 26,000; Full time

Job summary

Berkshire Healthcare Foundation Trust in Thatcham is seeking a Band 3 Administrator to support the CAMHS Getting Help and Mental Health Support Team East Berkshire. The role is full-time (37.5 hours) Monday to Friday 9am - 5pm, providing essential admin support to clinicians and service users.

You will manage referrals, respond to emails and calls, maintain records, take minutes, and assist with diary management and Microsoft Office tasks.

Qualifications

• NVQ 3 or equivalent qualification/experience.
• Knowledge and experience of office administration procedures.
• Good interpersonal communication and reporting skills.
• Good/advanced IT skills and the ability to navigate systems and software.

Responsibilities

• Manage referrals and day-to-day administration for CAMHS Getting Help and MHT East Berkshire.
• Answer telephone and email enquiries and follow up actions.
• Maintain accurate records and provide admin support to Senior Administrators and the Business Support Manager.
• Take minutes at meetings and manage diary/calendar; use Microsoft Office suite.

Skills

Communication skills

Organisation skills

Prioritisation

Teamwork

Education

NVQ level 3 or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

We are excited to recruit a Band 3 Administrator to support our CAMHS Getting Help and Mental Health Support Team East Berkshire. The role is full time (37.5hours per week) Monday to Friday 9am - 5pm. Administrators are key to our Trust, supporting our service users and clinicians. In this varied and rewarding role, you will help ensure the smooth day-to-day running of the service by managing referrals, responding to telephone and email enquiries, maintaining accurate records and providing administrative support to the wider team, including Senior Administrators and the Business Support Manager. Berkshire CAMHS is a multi-disciplinary service that supports children and young people's emotional wellbeing and mental health. We value our employees and put people first. We are pioneers in compassionate leadership and Quality Improvement, with a strong commitment to creating a culture where everyone has a voice and where service users and staff collaborate to have a direct impact on the things that matter most. We are looking for someone who is enthusiastic, organised and flexible, with a warm, approachable manner, excellent communication skills and the ability to work effectively in a busy environment. You will support the effective operation of the CAMHS Getting Help and Mental Health Support Team. Providing the required administrative support to ensure that clinical services are delivered efficiently, and children, young people and families receive a seamless and timely service. Working as part of the administrative team to ensure the referrals process is carried out in an accurate and timely manner. You will answer emails and telephone calls, following up actions where required. You will liaise effectively and professionally with all levels of staff, external organisations, and the public, dealing with confidential information in an appropriate manner. You will need to be experienced in taking minutes at meetings, diary management and confident in using the full Microsoft Office suite including Outlook, Word and Excel. You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team. The ability to build effective relationships, with a flexible approach to work is essential. You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Carry out day-to-day organisation of systems to ensure the smooth running of the administration team. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted. We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to contact Lucy Jacobs, [e-mail] who'll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

The must have's for this role:

• NVQ 3 or equivalent qualification / experience
• Knowledge and experience of office administration procedures
• Good interpersonal communication and reporting skills
• Good/ advanced IT skills and the ability to navigate around various systems and software packages