Administrator

Niyaa People; Stockport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A social housing organisation is looking for a proactive Administrator to join their Repairs Planning team. In this role, you will support the scheduling of repairs, manage operative diaries, and ensure excellent customer service. Previous experience in social housing and strong organisational skills are essential. This is a full-time, office-based position offering an hourly rate of £17 - £18 via Umbrella, with a temporary contract lasting 3 months.

Qualifications

• Previous experience in social housing is essential.
• Experience in an administrative and/or customer service role.
• Ability to manage changing priorities.

Responsibilities

• Support planning and allocation of repairs jobs.
• Monitor operative diaries for productivity.
• Schedule customer appointments effectively.

Skills

Organisational skills

Written and verbal communication

IT systems and databases

Job description

Overview

This is a great opportunity to join a busy Repairs team within a well-established social housing organisation, offering competitive pay, full-time hours, a central office location, and valuable experience within housing repairs and planning. You'll be part of a supportive team environment where your organisational skills will have a direct impact on service delivery and customer satisfaction.

Role Summary

We are seeking a proactive and highly organised Administrator to provide additional support to the Repairs Planning team during a busy period. This is a hands‑on, office‑based role working closely with Planning Officers to ensure repairs are scheduled efficiently and residents receive an excellent service.

Key Responsibilities for this Administrator role

• Supporting the planning and allocation of repairs jobs for in‑house operatives.
• Monitoring operative diaries to help maximise productivity and efficiency.
• Tracking outstanding jobs and ensuring clear communication with operatives and contractors.
• Scheduling customer appointments, ensuring the correct operative or contractor is allocated.
• Maintaining accurate records and updating reports to support effective scheduling and performance monitoring.
• Providing excellent customer service by responding promptly to enquiries and liaising with internal teams.

What we'd love to see from you

• Previous experience working within social housing is essential.
• Experience in an administrative and/or customer service role.
• Strong organisational skills with the ability to manage a busy workload.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Flexible and adaptable, with the ability to manage changing priorities.
• Confident using IT systems and databases to manage and update information accurately.

What's on Offer for this Administrator role

• 3 month temporary contract
• 35 hours per week Monday - Friday
• Central office location in Manchester

This Administrator role offers an hourly rate between £17 - £18hr via Umbrella.

Location & Transport

Manchester is easily commutable for this role, with excellent road links via the M60, M56 and M62, as well as strong public transport connections including buses and nearby tram and train services.

I would also love to hear from any Repairs Schedulers, Admin Assistants, Repairs Officers or Planning Officers.

Application

If this Administrator role is for you then please apply or contact [e-mail].