Administrator

Hollybank Trustees Ltd; Southampton; On-site; GBP 1,515,000 - 1,791,000; Part time

Benefits offered by this job

Pension Scheme

Health Cash Plan

Life Insurance

Cycle to Work Scheme

Performance Related Bonus

Staff Christmas Party

Free Parking

Training and Development opportunities

Job summary

R&M Electrical Group is seeking an Administrator for the Fixings & Supports team in Southampton. The role is 24 hours per week, on-site, with permanent or part-time status.

Key duties include administrative and logistical support, managing supplier deliveries, and providing strong customer service. The successful candidate will have excellent attention to detail, be highly organised, and comfortable handling communications with customers and suppliers.

Qualifications

• Excellent attention to detail and highly organised with customer service experience.
• Experience supporting a team with administrative duties and logistics.
• Experience updating customers on deliveries and communications with suppliers.

Responsibilities

• Perform administrative, logistical, and assistant duties, chasing suppliers and updating customers on ETA/deliveries.
• Support the sales process through quotes, orders, receipts and dispatch to provide high-level customer support.
• Raising credits and replacement items; requesting carrier claims.
• Run stock reports to keep systems tidy and accurate.
• General admin support including phones, emails, and filing.
• Ensure stores area complies with health & safety and quality management systems.

Skills

Excellent communication

Good organisational skills

Confidentiality

Initiative

Prioritising tasks

Interpersonal communication

Tools

MS Office

Job description

Location: On site / Southampton SO14 5JP, UK
job type: Permanent / Part-time
Sector and subsector: Corporate Services | Administration
Salary: Negotiable salary

Since 1987, R&M Electrical Group has grown from a local UK distributor into an international business operating across multiple global markets. Joining us means becoming part of an ambitious and forward-thinking company that values teamwork, technical expertise, and continuous improvement. We offer genuine opportunities for career progression, exposure to international projects, and the chance to work with some of the world’s leading manufacturers and clients.

We are looking for an Administrator to join our Fixings & Supports team, based in Southampton.This position is designed for someone who hasexcellent attention to detail, is highly organised, and has customer service experience.

Hours

24 hours per week (Days and times to be agreed)

Subject to experience and qualifications.

Benefits

• Pension Scheme
• Health Cash Plan
• Life Insurance
• Cycle to Work Scheme
• Performance Related Bonus
• Staff Christmas Party
• Free Parking
• Training and Development opportunities(AAT-approved training through the apprenticeship programme)
• 20 days of annual leave (pro-rata), plus usual public holidays and Christmas Shutdown

Main Duties

Main responsibilities to include (but not limited to):

Responsibilities

• Performing a variety of administrative, logistical, and assistant-type duties, while supporting other team members for optimal productivity. This will include chasing suppliers for expected delivery dates. Updating customers on when to expect their goods. Providing customers with estimated times of arrival and proof of deliveries.
• Supporting the team on all aspects of the sales process through quotes, orders, receipts and despatch to provide a high level of customer support to new and existing customers. This will include investigating any issues and considering the best solutions to problems that may arise.
• Raising credits and replacement items. Requesting claims for items lost by a carrier.
• Running reports to ensure our stock levels are correct, to keep our system tidy and accurate.
• General administrative support including answering the phones, filing and dealing with e-mails.
• Keeping the stores area in an acceptable condition and always acting in compliance with the Group's Health & Safety, Environmental and Quality management systems.

Other Duties

• Undertaking any other duties that are within the skill and capability of the individual as directed by the manager or other designated supervisors.
• All tasks to be performed in compliance with the Group's Health & Safety and Quality Control systems, as well as any other applicable management systems and best practices implemented by R&M Electrical Group.

Key Skills

• Excellent communication skills, both verbal and written
• Good organisational skills
• Good MS Office skills(good knowledge of Word, Excel, PowerPoint and Outlook in general)
• Able to respect Confidential Information
• Ability to work on own initiative
• Ability to work under pressure and prioritise tasks accordingly
• Ability to deal and communicate with people at all levels both internally and externally

Training

Training will be delivered primarily through on-the-job learning, enabling employees to develop their skills and knowledge within a real working environment. Employees will receive practical, hands-on experience, supported by ongoing guidance, coaching, and supervision to ensure effective learning and development.

Application Deadline - 4th September 2026