Administrator

Irwin Mitchell LLP; Sheffield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days' holiday

Annual pay and bonus review

Health and wellbeing support

Pension arrangements

Volunteer days

Colleague discounts

Job summary

Irwin Mitchell LLP is recruiting an Administrator on a 12-month fixed-term contract to support the Court of Protection team. This hybrid role requires attendance in the office three days per week, with a focus on high‑quality administrative support across paper and digital processes.

You will work closely with Associates and Partners to ensure case handlers have the right support to deliver excellent service.

Qualifications

• Previous administrative experience, with the ability to manage a varied workload and meet deadlines.
• Strong communication skills, with the ability to communicate professionally with colleagues, clients, and external parties.
• Experience using digital systems and handling documents accurately, including both electronic and paper‑based records.
• Ability to work independently, manage priorities effectively, and use initiative where appropriate.
• Ability to work collaboratively as part of a team and contribute positively to shared objectives.
• Demonstrates empathy and professionalism when supporting clients or colleagues in sensitive or challenging situations.
• Previous experience working in a legal, professional services, healthcare, financial services, or other client‑focused administrative environment.
• Experience using case management, document management, or customer relationship management systems.

Responsibilities

• Managing documents and case files, including printing, scanning, uploading, archiving, e‑filing, and maintaining accurate records.
• Keeping case management systems up to date, ensuring information is recorded accurately and in line with quality and compliance requirements.
• Handling incoming correspondence and administrative requests, managing team inboxes and Microsoft Power Apps workflows, and prioritising tasks to meet service standards.
• Liaising with clients, third parties, and other external contacts to obtain information and resolve queries.
• Opening new files and completing associated administrative processes accurately and efficiently.
• Supporting wider team operations, including post management, administrative support across multiple office locations, and other ad hoc duties as required.
• Contributing to the smooth running of the team by identifying opportunities to improve administrative processes and ways of working.

Skills

Administrative experience

Communication skills

Digital systems experience

Independent worker

Team collaboration

Empathy and professionalism

Client focus

Stakeholder management

Tools

Case management systems

Document management systems

CRM systems

Power Apps workflows

Job description

As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and aretrusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.

Our Team

The Court of Protection is the judicial body responsible for safeguarding the finances and affairs of individuals who lack the mental capacity to manage them themselves. As one of the UK’s leading firms of solicitors, we have a dedicated team specialising in this sensitive and important area of law.

We support clients who:

• Manage someone else’s affairs
• Are concerned about another person’s ability to manage their own affairs
• Worry about their own capacity to manage their affairs

Our work is both vital and life‑changing, and we pride ourselves on delivering it with care, professionalism, and integrity.

Your Role and What You’ll Be Doing

We are looking to recruit an Administrator on a 12‑month fixed‑term contract to support the Court of Protection team. This is a hybrid role requiring attendance in the office three days per week.

As an Administrator, you will play an important role in supporting the efficient progression of cases by providing high‑quality administrative support across both paper‑based and digital processes. Your attention to detail and organisational skills will help ensure our case handlers can focus on delivering the best possible outcomes for our clients.

You’ll be working closely with Associates and Partners within the Court of Protection team to ensure they have the administrative support they need to deliver an excellent service to clients. If you enjoy being part of a successful, friendly, and high‑performing team, this could be the role for you. This is a busy and fast‑paced position, so you’ll need to be able to work efficiently and accurately while building strong working relationships with colleagues, clients, and external contacts. There is also plenty of opportunity for development, and we’re committed to supporting your professional growth and career progression.

Responsibilities include:

• Managing documents and case files, including printing, scanning, uploading, archiving, e‑filing, and maintaining accurate records.
• Keeping case management systems up to date, ensuring information is recorded accurately and in line with quality and compliance requirements.
• Handling incoming correspondence and administrative requests, managing team inboxes and Microsoft Power Apps workflows, and prioritising tasks to meet service standards.
• Liaising with clients, third parties, and other external contacts to obtain information and resolve queries.
• Opening new files and completing associated administrative processes accurately and efficiently.
• Supporting wider team operations, including post management, administrative support across multiple office locations, and other ad hoc duties as required.
• Contributing to the smooth running of the team by identifying opportunities to improve administrative processes and ways of working.

About You

• Previous administrative experience, with the ability to manage a varied workload and meet deadlines.
• Strong communication skills, with the ability to communicate professionally with colleagues, clients, and external parties.
• Experience using digital systems and handling documents accurately, including both electronic and paper‑based records.
• Ability to work independently, manage priorities effectively, and use initiative where appropriate.
• Ability to work collaboratively as part of a team and contribute positively to shared objectives.
• Demonstrates empathy and professionalism when supporting clients or colleagues in sensitive or challenging situations.
• Previous experience working in a legal, professional services, healthcare, financial services, or other client‑focused administrative environment.
• Experience using case management, document management, or customer relationship management systems.
• Experience supporting multiple stakeholders or working within a fast‑paced environment.

Our Approach to Reward and Wellbeing

• 25 days' holiday as standard, rising to 28 days depending on role level, plus bank holidays and the option to purchase additional leave.
• Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues.
• Health and wellbeing support, including Westfield Health and Digital GP access.
• Competitive pension arrangements to help you plan for the future.
• Two paid volunteering days every year to support causes that matter to you.
• Access to a range of colleague discounts and lifestyle benefits to support you both inside and outside of work.

We also offer a wide range of well‑being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.

In 2026, Irwin Mitchell was recognised in the Sunday Times Best Places to Work guide and was the only law firm included in the 'Very Big' organisation category

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of joining the Irwin Mitchell Group, all successful applicants are required to complete our employment screening process. We carry out pre employment screening to establish your eligibility to work in the UK, and understand any criminal records or adverse financial history.

Our onboarding processes are designed to help us maintain the high standards of trust, integrity and professionalism expected by our colleagues, to protect the interests of the Group, clients, partners and other stakeholders.

Checks are conducted by trusted 3rd parties and the employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

Court of Protection & Public Law/Human Rights