Administrator

Confidential; London Borough of Croydon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Blue Arrow is recruiting an Administrator for the Probate & Accounts Department in South Croydon. The role provides essential support to both the Probate and Accounts teams, ensuring estates are administered efficiently and clients receive outstanding service.

This is a 34-hour-per-week role with a starting salary of 25,000 per annum, based in South Croydon. Full training is provided, with a friendly, supportive team and opportunities to develop specialist knowledge in probate and accounts.

Qualifications

• Strong administration and organisational abilities.
• Excellent telephone manner and customer service skills.
• Confident communicating with clients and colleagues.
• Good attention to detail and accuracy.
• Strong IT skills, including Microsoft Office applications.
• Experience using databases and electronic filing systems.
• Ability to prioritise workload effectively.
• Able to work independently and as part of a team.
• Professional, approachable, and reliable attitude.

Responsibilities

• Acting as a first point of contact for executors and beneficiaries, providing updates on estate progress
• Handling customer enquiries with professionalism, empathy, and sensitivity
• Maintaining and updating internal databases and records
• Scanning, indexing, and electronically filing documentation
• Managing administrative paperwork and ensuring accurate record keeping
• Providing general administration support to assist with the progression and completion of estates
• Supporting the Accounts Department by gathering and processing information required for estate accounts
• Assisting with document preparation and correspondence
• Helping to ensure all records are accurate, compliant, and up to date

Skills

Strong administration

Customer service

Excellent telephone manner

Communication skills

Attention to detail

IT skills

Database familiarity

Electronic filing

Prioritisation

Independent and team work

Tools

Microsoft Office

Job description

Administrator - Probate & Accounts Department

Location: South Croydon, CR2
Salary: From 25,000 per annum (depending on age and experience)
Hours: 34 Hours Per Week

• Monday to Thursday: 9:00am - 5:00pm
• Friday: 9:00am - 4:00pm

Join a Friendly and Supportive Team

An excellent opportunity has become available for an organised and professional Administrator to join a busy Probate & Accounts Department based in South Croydon.

This role would suit someone with strong administration and customer service skills who enjoys helping people and takes pride in delivering a high standard of support. Previous experience within probate, legal services, or accounts is advantageous but not essential, as full training can be provided.

This is a fantastic opportunity to develop your career within a specialist financial and legal environment while working as part of a small, supportive team.

The Role

As an Administrator, you will provide essential support to both the Probate and Accounts teams, helping to ensure estates are administered efficiently and clients receive outstanding service throughout the process.

Key Responsibilities

• Acting as a first point of contact for executors and beneficiaries, providing updates on estate progress
• Handling customer enquiries with professionalism, empathy, and sensitivity
• Maintaining and updating internal databases and records
• Scanning, indexing, and electronically filing documentation
• Managing administrative paperwork and ensuring accurate record keeping
• Providing general administration support to assist with the progression and completion of estates
• Supporting the Accounts Department by gathering and processing information required for estate accounts
• Assisting with document preparation and correspondence
• Helping to ensure all records are accurate, compliant, and up to date

About You

We're looking for an enthusiastic and reliable individual who enjoys working in an administrative role and has excellent communication skills.

Essential Skills & Experience

• Strong administration and organisational abilities
• Excellent telephone manner and customer service skills
• Confident communicating with clients and colleagues
• Good attention to detail and accuracyli>
• Strong IT skills, including Microsoft Office applications
• Experience using databases and electronic filing systems
• Ability to prioritise workload effectively
• Able to work independently and as part of a team
• Professional, approachable, and reliable attitude

Desirable

• Previous experience within probate, legal, financial, or accounts administration
• Experience dealing with sensitive client matters
• Knowledge of estate administration or probate processes

What's on Offer?

• Competitive salary from 25,000 per annum
• Full training and ongoing support
• Friendly and supportive working environment
• Early finish every Friday
• Opportunity to develop specialist knowledge within probate and accounts
• Long-term career prospects within a growing business

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.