Administrator

Jobtailor; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jobtailor in Ipswich is seeking an administrative supporter to manage DoLS referrals and assist Best Interest Assessors. You will handle documentation, respond to enquiries, and help coordinate assessments within a team focused on safeguarding human rights and wellbeing.

Ideal candidates will have solid IT, communication, and confidentiality skills, with prior business support experience and a basic understanding of DoLS and the Mental Capacity Act. DBS checks are required for relevant posts.

Qualifications

• Strong IT and communication skills with the ability to prioritise effectively.
• Willingness to learn new systems and processes.
• Excellent attention to detail.
• Understanding of confidentiality and data protection.
• Experience of business support tasks such as preparing letters and forms, processing data, coordinating meetings and taking minutes.
• Basic understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) is desirable.
• DBS checks or police vetting required for relevant posts.

Responsibilities

• Support the full administrative process for receiving, recording, and progressing DoLS referrals.
• Respond to enquiries from care providers, hospitals and other professionals as part of the core Business Support team.
• Assist Best Interest Assessors by managing documentation and coordinating assessment activity.
• Ensure compliance with the Local Authority’s statutory duties.
• Contribute to a high-quality service that safeguards individuals’ human rights and wellbeing.
• Work collaboratively with Best Interest Assessors, fellow Administrators, care providers, hospitals and partner agencies.
• Process cases fairly, professionally and respectfully.
• Ensure restrictions are necessary, proportionate and regularly reviewed.

Skills

Strong IT skills

Excellent communication

Attention to detail

Confidentiality & data protection

Willingness to learn

Business support tasks

DoLS knowledge desirable

DBS checks required

Education

DBS Check

Tools

Documentation Management

Data Processing

Meeting Coordination

Letter Preparation

Form Processing

Job description

• Support the full administrative process for receiving, recording, and progressing DoLS referrals
• Respond to enquiries from care providers, hospitals and other professionals as part of the core Business Support team
• Assist Best Interest Assessors by managing documentation and coordinating assessment activity
• Ensure compliance with the Local Authority’s statutory duties
• Contribute to a high-quality service that safeguards individuals’ human rights and wellbeing
• Work collaboratively with Best Interest Assessors, fellow Administrators, care providers, hospitals and partner agencies
• Process cases fairly, professionally and respectfully
• Ensure restrictions are necessary, proportionate and regularly reviewed

Requirements

• Strong IT and communication skills, with the ability to prioritise effectively
• Willingness to learn new systems and processes
• Excellent attention to detail
• Understanding of confidentiality and data protection
• Experience of business support tasks such as preparing letters and forms, processing data, coordinating meetings and taking minutes
• Basic understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) is desirable
• Supporting statement and CV required for application
• DBS checks or police vetting required for relevant posts

Core Competencies

Demonstrates strong administrative capabilities in managing DoLS referrals and supporting Best Interest Assessors while ensuring compliance with statutory duties. Exhibits excellent communication and IT skills, with a focus on attention to detail and confidentiality.

Highest-signal resume keywords

• DoLS Referral Management
• Business Support Experience
• Mental Capacity Act Understanding
• Data Protection Knowledge
• Strong IT Skills

ATS Optimization Keywords

Hard Skills

• Documentation Management
• Data Processing
• Meeting Coordination
• Letter Preparation
• Form Processing

Soft Skills

• Effective Communication
• Attention to Detail
• Prioritization Skills
• Willingness to Learn

Certifications & Qualifications

• DBS Check

Industry Keywords

• Deprivation of Liberty Safeguards
• Human Rights
• Statutory Duties
• Confidentiality