Administrator

Allscreens Nationwide Ltd; Herne Bay; On-site; GBP 20,000 - 28,000; Full time

Job summary

Park Surgery in Herne Bay is seeking an Administrator to provide essential support to the secretarial, administration and management team. The role involves managing patient records, handling correspondence, and assisting with day-to-day operations.

You will scan and file, monitor the practice email, liaise with patients to arrange appointments and tests, answer the main phone line, and contribute to a confidential, compliant workplace through effective data handling and teamwork.

Responsibilities

• Scanning and electronic discharges.
• Scan patient correspondence onto the medical record and workflow to correct route.
• Monitoring Practice email account and action accordingly.
• Patient liaison.
• Contact patients to organise appointments, further tests etc at the request of the GPs.
• Answering the Practice bypass phone line.
• Any other tasks that may be required for the effective day to day running of the practice.

Job description

PARK SURGERY JOB DESCRIPTION JOB TITLE: ADMINISTRATOR REPORTS TO: ADMIN MANAGERS

Job Summary:

To provide administrative support to members of the secretarial, administration and management team.

Job responsibilities:

• Scanning and electronic discharges.
• Scan patient correspondence onto the medical record and workflow to correct route.
• Monitoring Practice email account and action accordingly.
• Patient liaison.
• Contact patients to organise appointments, further tests etc at the request of the GPs.
• Answering the Practice bypass phone line.
• Any other tasks that may be required for the effective day to day running of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.

Equality and Diversity:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.