Care Navigator

Allscreens Nationwide Ltd; Cardiff; On-site; GBP 20,000 - 26,000; Full time

Job summary

Allscreens Nationwide Ltd in Cardiff is seeking an experienced receptionist/administrative assistant for a primary care practice, with thorough knowledge of practice procedures and ability to work to written protocols.

You will manage patient registrations, handle telephone queries, process prescriptions, enter data, maintain confidentiality, and support health and safety, equality, and quality commitments.

Qualifications

• In the course of duties, maintain strict confidentiality of patient information.
• Work according to written protocols and practice guidelines.
• Register patients and update medical records accurately.
• Handle prescription requests and communicate with patients professionally.
• Support health and safety, equality and diversity commitments in daily tasks.

Responsibilities

• Registering new patients and updating computer records.
• Process repeat prescription requests in line with guidelines.
• Answer telephone queries and direct calls to the appropriate person.
• Maintain orderly reception areas and ensure security at close of day.
• Signpost patients to the appropriate healthcare professional and manage appointments.

Skills

Admin duties

Telephone handling

Data entry

Confidentiality

Team communication

Job description

Have a thorough knowledge of all Practice procedures.

• Work in accordance of written protocols.
• Amalgamate newly registered patient's notes on receipt to the practice.
• Fax and photocopy as required.
• Scan patient correspondence onto computer records where applicable.
• Provide patients with test results over the phone or in person in accordance with practice guidelines.
• Receive and signpost patients in reception.
• Handle prescription requests and distribute completed prescriptions.
• Deal with telephone queries and transfer calls to the appropriate person.
• Do any other appropriate tasks commensurate with role.

Appointments

• Signposting patients to the most appropriate healthcare professional and process appointment requests.
• Deal with visits requests in accordance with practice guidelines.
• Enter patient's details on the computer for telephone triage by the duty doctor.

Utilising clinical software system

• Registering new patients.
• Computer data entry and updating medical records where applicable.
• Process patients change of address computer data and medical records (have knowledge of practice area).
• Process repeat prescription request in accordance with practice guidelines.
• Update patients computer records in accordance with practice guidelines.

Telephone system & premises

• Utilise the telephone system to communicate with patients and stakeholders.
• Ensure building is alarmed and secure when leaving at the end of the day.
• Any other tasks allocated by managers.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
• All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.

Communication:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.